Job Application - Catholic Charities Food Bank Of The Southern Tier

Job Posting OPEN

Volunteer Coordinator

Primary Functions:

Coordinates all aspects of the Food Bank's Production Volunteer Program. Identifies and manages the Food Bank's need for volunteers as a pipeline to the annual fundraising program. Recruits volunteers and develops training tools as needed. Cultivates relationships with volunteers to match their time and talents with appropriate opportunities. Executes recognition activities. Evaluate program and recommends strategic changes as needed. Impeccable customer service, strong communication skills, focus on relationship building, ability to work with people of all levels and backgrounds, organizational skills, and ability to think strategically are requirements for the position


SPECIFIC DUTIES

1.       Work closely with Food Bank departments to identify volunteer needs and schedule volunteers accordingly. Onsite volunteer opportunities may include repackaging and sorting food, office support, and others as identified. Maintain and order supplies for beverage station, update and manage volunteer name badge area in Volunteer Lounge and collaborate with Production Manager on understanding volunteer job performance and manager volunteer issues appropriately.

2.       Oversee the greeting of volunteers at the door as they arrive and thank them when they depart.

3.       Subject matter expert of the online volunteer registration software, which manages volunteers. Recommend and adjust volunteer registration process changes as needed to increase efficiency using online tools.

4.       Communicate regularly with Warehouse Production staff about volunteer shifts, corporate groups, and matters that impact the Volunteer Program.

5.       Coordinate and prepare volunteer orientation process. Work closely with appropriate staff to develop tools that strengthen a volunteer's understanding of the Food Bank and provide training for volunteer tasks. Manage volunteer policies and procedures, including volunteer agreement, waivers and safety protocols. Develop minimum requirements for each volunteer opportunity to ensure a safe and rewarding experience for all volunteers.

6.       Utilize Raiser's Edge to track and analyze volunteer statistics to help ensure successful volunteer relations and program management, including volunteer preferences, volunteer hours and dates of service, volunteer accomplishments, and other data as appropriate. Evaluate the volunteer program periodically. Gather volunteer feedback and assess volunteer performance to strengthen the volunteer program. Recommends program adjustments as needed.

7.       Coordinate volunteer recognition efforts throughout the year. Volunteer recognition efforts may include annual events, thank you letters, volunteer highlights in the Food Bank's communications, individual and group recognition, appreciation certificates, etc. Develop new volunteer recognition efforts as appropriate.

8.       Work closely with the Advocacy and Education Manager to offer hunger education opportunities for volunteer groups.

9.       Work closely with the Development & Community Engagement team to cultivate relationships with volunteers and assist with corporate engagement strategies, including documentation of contact information, communication, and meaningful interactions in Raiser's Edge.

10.   Work closely with the Community Engagement Manager and Digital Manager to develop volunteer program content for the Food Bank's website and on opportunities to increase awareness of the Food Bank's Volunteer Program. Outreach may include press releases, on-air interviews, social media, and other opportunities as identified.

11.   Perform general volunteer activities and other Development & Community Engagement related duties as assigned by the Chief Development Officer and/or Director of Communications.

QUALIFICATIONS:

·         Associate degree plus 2 years’ experience or equivalent combination of education and experienced related to volunteer coordination preferred

·         Experience in a Non-Profit organization a plug

·         Proficiency in Microsoft Office Suite and Excel strongly preferred

·         Knowledge of Volunteer Hub and Raiser's Edge a plus