Job Posting CLOSED
Service Insights Coordinator
Service Insights Coordinator Job Posting
Join a non-profit working to build and sustain
hunger-free communities
The
Food Bank of the Southern Tier is committed to creating a future without hunger
where access to healthy food by all is recognized as fundamental to the
well-being and success of individuals and the foundation of a strong, vibrant
society. We are striving to be a client-focused, engaged, high-performing team,
leading a collaborative effort across our region to ensure equitable access to
nutritious food through our organizational values of Integrity, Learning,
Inclusion, Caring, Respect, and Abundance.
Salary:
$21.61 per hour
The Food
Bank provides a comprehensive benefits package (see below) to our full-time
workforce members who work 30 or more hours per week.
Who are we looking for?
Are you interested in food security? Do you live in or near New York
State's Southern Tier? Are you a "numbers" person who sees the value
in making data-informed decisions? Do you have experience with adult education?
Do you enjoy interacting with new people and developing relationships? Do you
like learning new technology/platforms? If this sounds like you, please
consider applying!
As the Food Bank's Service Insights Coordinator, you
will be part of a growing team in a dynamic area of food banking. We expect
Service Insights on MealConnect to continue to evolve, and a successful candidate
for this role will be able to adjust along with it. You will be responsible for the coordination, training and implementation, and ongoing maintenance of the
Food Bank's Service Insights (SI) initiatives. FreshTrak and its
successor Service Insights on MealConnect are electronic client intake and data
collection platforms in use at food pantries and mobile food pantries (MFPs).
The Food Bank uses quantitative data from these programs to guide Food Bank of
the Southern Tier (FBST) decision making to meet community needs effectively. This position coordinates the Food Bank's SI
technical assistance efforts, including trainings for new and existing partner
users, conducting site visits, and developing written communications and
training materials. The position works remotely and entails travel
throughout the Food Bank's six-county service area, with 60% of the position's
time working at community locations and 40% working from the workforce member's
home office.
Specific Duties:
Training and Onboarding
·
Manages SI training, rollout, and ongoing
support to partner users.
·
Create and maintain instruction manuals,
SOPs, and other materials, including site-specific resources.
·
Communicate
the benefits of SI to partner distribution sites encouraging participation.
·
Coordinate and conduct trainings for new SI partner users at new and
existing distribution sites.
·
Tailor trainings as
needed to accommodate diverse learning styles.
·
Support users with
implementation, including technical assistance via phone/email and site visits
before and after SI launch, keeping track of support provided. Enter SI data as needed to assist partner users with implementation
Maintenance
and Ongoing Support
· Collaborates with the
Assistant
Director of Service Insights (ADSI) with
reviewing, administering, and communicating FBST awards to partners for
computer, wi-fi, and internet services.
· Provide
ongoing technical assistance to SI partner users and assist users in
implementing new aspects of SI, including barcodes, managing The Emergency Food
Assistance Program (TEFAP) attestation, and incorporating additional data
elements.
·
Solicit
feedback and encourage improved usage of SI as partner users' needs and
capabilities change.
·
Maintain partner user accounts in SI
platform.
·
Provide in-person support to partner users
beginning to utilize Just in Time Deliveries as part of FBST's Increasing
Access work.
·
Ensure
all program equipment is in good working order and collaborate with Business
Services to review, recommend and implement equipment upgrades as needed.
Data Integrity
· Review SI entries for accuracy and enter monthly statistics into
Primarius 2 inventory platform for all partner agencies and senior and regular
MFPs distribution site users.
· Follow up with partner sites about questionable statistics and/or issues
with entries, including creating customized training materials as needed.
· Monitor data and
proactively visit partner distribution sites to check for compliance with data
integrity best practices and provide additional coaching as needed.
· Oversee holiday box/meal tracking in the Service Insights Platform (SIP)
and assist partner users as needed.
Communications
· Collaborates with the ADSI to develop and distribute regular
communications to prospective and existing partner users to highlight important
features and equip users with resources.
·
In collaboration with the ADSI, hold quarterly webinars on specific SIP
topics.
·
Provide regular
communication of project progress and updates to workforce members.
· Develop
relationships with partner users to facilitate a better understanding of their
use of SI and ensure they are comfortable coming to FBST for assistance.
Refer partner
users to appropriate workforce members for issues beyond SI.
· Assist in creating reports for audiences
such as the Board of Directors, donors, and Feeding America.
General
· Participates in Feeding America Service Insights Learning Cluster and the Service Insights on MealConnect Technology
User Group, and connects with other food banks to exchange best practices.
·
Stays current on
SIP evolution and implements changes and new features.
·
Train new Food Bank workforce members as
needed.
·
Cover MFP registration as needed when
other team members are unavailable.
·
Other duties as assigned.
|
Qualifications:
|
· Associate Degree preferred with
a minimum of one (1) year experience instructing adults, especially in using
computers and technology, or three (3) years combination of education and
experience.
· Proficiency using computer and information technology
(experience in Excel/databases, tablets, laptops, and wi-fi strongly
preferred.)
· Excellent verbal, written, and
interpersonal communication skills. Ability to communicate via live or
virtual presentations/trainings.
·
Public speaking and training facilitation preferred.
·
Google
Slides, Canva and/or Powerpoint experience preferred.
·
Strong
organizational and project management skills.
·
Ability
to travel throughout a six-county service area as needed.
|
Food Bank of the Southern Tier offers a well-rounded and comprehensive
benefits program
·
Salary: $21.61
per hour
Full-time, non-exempt position, working 35
hours per week. Monday – Thursday, 8:00 am – 4:00 pm, and
Friday, 8:00 am – 1:00 pm
but may vary to accommodate distribution site hours of
operation (for example, attending an evening pantry), in which case you will be
able to adjust your schedule to ensure you are still working 35 hours for that
week. We believe in work-life balance!
·
Paid Time Off, 10 days to start, 15 days after
1st Anniversary
·
Holidays 12-14 paid holidays
·
Medical Insurance
·
Dental Insurance
·
Vision Insurance
·
Life Insurance
·
Short-Term
Disability
·
Long-Term
Disability
·
Critical
Illness Insurance
·
Supplemental
Insurance
·
Flexible
Spending Account
·
Health
Savings Account
·
Legal Plan
·
Identity Plan
·
Employee
Assistance Program
·
6% Pension
·
Employee
401(k)
·
My Better
Benefits – provides discounts and savings on thousands of products and services
The
Food Bank of the Southern Tier is committed to creating a diverse, equitable,
and inclusive environment and is proud to be an equal-opportunity employer.
Individuals who bring that perspective and support diversity, equity, and
inclusion in all forms are strongly encouraged to apply.
OUR HIRING PROCESS & TIMELINE:
•
Applications
will be reviewed regularly until the position is filled
•
Phone
screenings will be conducted with qualified candidates
•
In-person
one-hour interviews will be conducted with candidates who advance after the
phone screening
•
In-person
interviews are typically with 3-5 interviewers
•
Selected
candidate to start ASAP