Job Posting OPEN
Service Insights Coordinator
The Service Insights Coordinator is responsible for
providing support for the Food Bank’s FreshTrak initiatives. FreshTrak is an electronic client intake and data
collection platform in use at food pantries and MFPs. The Food Bank uses
FreshTrak to give insights on gaps in serving the hungry and responding more
effectively in meeting community needs. This position coordinates the Food Bank’s
FreshTrak technical assistance efforts, including trainings for new and
existing agency users, conducting agency visits, developing written
communications, and implementing incentive and award programs. Additionally,
the Service Insights Coordinator assists with Mobile Food Pantry phone
registrations. The position entails travel throughout the Food Bank’s
six-county service area, with 60% of the position’s time working outside the
Food Bank and 40% working on-site at the Food Bank.
Helps assess agency readiness and reception to FreshTrak. Implements an
incentive program to on-board new agencies. Assists the Service Insights
Manager in communication, review and delivery of FBST awards to agencies for
computer, wi-fi and internet services.
Assists the Service Insights Manager with trainings for new FreshTrak
users and supports agencies with implementation, including visits to sites
after FreshTrak launch. Keeps track of support provided.
day-to-day technical assistance to existing Service Insights/FreshTrak agency
users. Helps agency users implement new aspects of Fresh Trak, including key
tags, managing the TEFAP attestation, and incorporating additional data
elements. Maintains agency profiles in FreshTrak to ensure there is the most
current information. Informs the Service
Insights Manager about instances where more extensive training/re-training is
Collaborates with the Service Insights Manager to develop and distribute
regular communications to prospective and existing agency users to highlight
important features and support and equip users with resources. Participates in
Feeding America Service Insights Learning Cluster as needed.
Maintains frequent communication with Programs and Partnerships
Coordinators (PPCs) about FreshTrak agency developments. Works with PPCs to see
where they can provide technical assistance to agencies via trainings, county
agency meetings, and biennial site visits.
Facilitates agency peer support and sharing, including matching new
agencies with more experienced mentor agencies.
Enters FreshTrak data as needed to assist sites.
Enters monthly statistics into Primarius for a) partner agencies on
FreshTrak, b) senior MFPs, and 3) regular MFPs. Follows up with sites and
Service Insights Manager about questionable statistics.
Keeps track of monthly reservations and service statistics for senior
mobile food pantry sites. Assists these sites as needed so that statistics are
entered in a timely manner.
Takes MFP phone call registrations, as needed.
Assists with online MFP registration data entry, as needed.
Other duties as assigned.
Associate Degree preferred with a minimum of 1-year
experience instructing adults, especially in using computers and technology, or
a 3 years combination of education and experience.
Proficiency in using computer and information technology (Experience in
Excel/databases, using tablets, laptops, and using Wi-Fi preferred.)
verbal and written communication skills. Ability to communicate via live or
Possession of welcoming and patient
personality and effective interpersonal skills.
Strong organizational and project management skills
Ability to work independently and take