Job Application - Catholic Charities Food Bank Of The Southern Tier

Job Posting OPEN

Service Insights Coordinator

Service Insights Coordinator Job Posting


Join a non-profit working to build and sustain hunger-free communities


The Food Bank of the Southern Tier is committed to creating a future without hunger where access to healthy food by all is recognized as fundamental to the well-being and success of individuals and the foundation of a strong, vibrant society. We are striving to be a client-focused, engaged, high-performing team, leading a collaborative effort across our region to ensure equitable access to nutritious food through our organizational values of Integrity, Learning, Inclusion, Caring, Respect, and Abundance.


Salary: $21.61 per hour

The Food Bank provides a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.


Who are we looking for?

Are you interested in food security? Do you live in or near New York State's Southern Tier? Are you a "numbers" person who sees the value in making data-informed decisions? Do you have experience with adult education? Do you enjoy interacting with new people and developing relationships? Do you like learning new technology/platforms? If this sounds like you, please consider applying!


As the Food Bank's Service Insights Coordinator, you will be part of a growing team in a dynamic area of food banking. We expect Service Insights on MealConnect to continue to evolve, and a successful candidate for this role will be able to adjust along with it. You will be responsible for the coordination, training and implementation, and ongoing maintenance of the Food Bank's Service Insights (SI) initiatives. FreshTrak and its successor Service Insights on MealConnect are electronic client intake and data collection platforms in use at food pantries and mobile food pantries (MFPs). The Food Bank uses quantitative data from these programs to guide Food Bank of the Southern Tier (FBST) decision making to meet community needs effectively. This position coordinates the Food Bank's SI technical assistance efforts, including trainings for new and existing partner users, conducting site visits, and developing written communications and training materials. The position works remotely and entails travel throughout the Food Bank's six-county service area, with 60% of the position's time working at community locations and 40% working from the workforce member's home office.


Specific Duties:

Training and Onboarding

·         Manages SI training, rollout, and ongoing support to partner users.

·         Create and maintain instruction manuals, SOPs, and other materials, including site-specific resources.

·         Communicate the benefits of SI to partner distribution sites encouraging participation.

·         Coordinate and conduct trainings for new SI partner users at new and existing distribution sites.

·         Tailor trainings as needed to accommodate diverse learning styles.

·         Support users with implementation, including technical assistance via phone/email and site visits before and after SI launch, keeping track of support provided. Enter SI data as needed to assist partner users with implementation

Maintenance and Ongoing Support

·   Collaborates with the Assistant Director of Service Insights (ADSI) with reviewing, administering, and communicating FBST awards to partners for computer, wi-fi, and internet services.

·    Provide ongoing technical assistance to SI partner users and assist users in implementing new aspects of SI, including barcodes, managing The Emergency Food Assistance Program (TEFAP) attestation, and incorporating additional data elements.

·         Solicit feedback and encourage improved usage of SI as partner users' needs and capabilities change.

·         Maintain partner user accounts in SI platform.

·         Provide in-person support to partner users beginning to utilize Just in Time Deliveries as part of FBST's Increasing Access work.

·         Ensure all program equipment is in good working order and collaborate with Business Services to review, recommend and implement equipment upgrades as needed.


Data Integrity

·    Review SI entries for accuracy and enter monthly statistics into Primarius 2 inventory platform for all partner agencies and senior and regular MFPs distribution site users.

·   Follow up with partner sites about questionable statistics and/or issues with entries, including creating customized training materials as needed.

·      Monitor data and proactively visit partner distribution sites to check for compliance with data integrity best practices and provide additional coaching as needed.

·      Oversee holiday box/meal tracking in the Service Insights Platform (SIP) and assist partner users as needed.


·     Collaborates with the ADSI to develop and distribute regular communications to prospective and existing partner users to highlight important features and equip users with resources.

·         In collaboration with the ADSI, hold quarterly webinars on specific SIP topics.

·         Provide regular communication of project progress and updates to workforce members.

·      Develop relationships with partner users to facilitate a better understanding of their use of SI and ensure they are comfortable coming to FBST for assistance.

   Refer partner users to appropriate workforce members for issues beyond SI.

·                      Assist in creating reports for audiences such as the Board of Directors, donors, and Feeding America.


·   Participates in Feeding America Service Insights Learning Cluster and the Service Insights on MealConnect Technology User Group, and connects with other food banks to exchange best practices.

·         Stays current on SIP evolution and implements changes and new features.

·         Train new Food Bank workforce members as needed.

·         Cover MFP registration as needed when other team members are unavailable.

·         Other duties as assigned.



·      Associate Degree preferred with a minimum of one (1) year experience instructing adults, especially in using computers and technology, or three (3) years combination of education and experience.

·      Proficiency using computer and information technology (experience in Excel/databases, tablets, laptops, and wi-fi strongly preferred.)

·   Excellent verbal, written, and interpersonal communication skills. Ability to communicate via live or virtual presentations/trainings.

·         Public speaking and training facilitation preferred.

·         Google Slides, Canva and/or Powerpoint experience preferred.

·         Strong organizational and project management skills.

·         Ability to travel throughout a six-county service area as needed.


            Food Bank of the Southern Tier offers a well-rounded and comprehensive benefits program

·         Salary: $21.61 per hour

Full-time, non-exempt position, working 35 hours per week. Monday – Thursday, 8:00 am – 4:00 pm, and Friday, 8:00 am – 1:00 pm but may vary to accommodate distribution site hours of operation (for example, attending an evening pantry), in which case you will be able to adjust your schedule to ensure you are still working 35 hours for that week. We believe in work-life balance!

·         Paid Time Off, 10 days to start, 15 days after 1st Anniversary

·         Holidays 12-14 paid holidays

·         Medical Insurance

·         Dental Insurance

·         Vision Insurance

·         Life Insurance

·         Short-Term Disability

·         Long-Term Disability

·         Critical Illness Insurance

·         Supplemental Insurance

·         Flexible Spending Account

·         Health Savings Account

·         Legal Plan

·         Identity Plan

·         Employee Assistance Program

·         6% Pension

·         Employee 401(k)

·         My Better Benefits – provides discounts and savings on thousands of products and services  


The Food Bank of the Southern Tier is committed to creating a diverse, equitable, and inclusive environment and is proud to be an equal-opportunity employer. Individuals who bring that perspective and support diversity, equity, and inclusion in all forms are strongly encouraged to apply.



         Applications will be reviewed regularly until the position is filled

         Phone screenings will be conducted with qualified candidates

         In-person one-hour interviews will be conducted with candidates who advance after the phone screening

         In-person interviews are typically with 3-5 interviewers

         Selected candidate to start ASAP