Job Application - Alternatives Federal Credit Union

Job Posting OPEN

Member Experience Associate





Be a part of our team and help make a difference in our community! Alternatives Federal Credit Union is a non-profit Community Development Financial Institution. We are dedicated to building wealth and creating economic opportunity for those who are underserved in our community.

Alternatives is currently hiring a full-time position as an Associate in our Member Services Department (Member Experience Associate). We are looking for a motivated, customer services oriented individual to work in our professional team environment while having fun. Job responsibilities include assisting our members with daily banking transactions as well as assessing member needs to offer products and services that will benefit them. Our ideal candidate must have good attention to detail, a positive attitude and possess a desire and willingness to learn and grow with our organization, and to work with underserved communities and individuals. Good communication and time management skills are essential for success in this role. A high school education or GED is required. Experience in customer service and cash handling is preferred. 

About Alternatives Federal Credit Union: Alternatives Federal Credit Union is a $110 million dollar asset Community Development Financial Institution (CDFI) serving the Ithaca community and surrounding region. Founded in 1979, Alternatives’ mission is to build wealth and create economic opportunity for underserved people and communities. Beyond traditional credit union services, Alternatives combines loan products and investment opportunities with financial education. Alternatives is a leader in CDFI work and is recognized worldwide for its contribution in this area. For more detailed information about Alternatives, please visit our website at