Job Posting OPEN
Housing Case Manager (Licensed Housing)
We are Hiring!
Catholic
Charities of Chemung/Schuyler is growing and seeking a Housing Case Manager
(Licensed Housing) in our Gateways Program to join our Team.
Catholic Charities’ mission is to support all people in
need and advocate for social justice and human dignity in partnership with the
Diocese of Rochester and the greater community. We envision a
just and compassionate community rooted in love and the dignity of all
people. Our objectives are to address the needs of the community’s most vulnerable
people and to challenge conditions causing poverty and despair.
If
you're looking for an opportunity to express and explore your passion for
helping others, then join a team that truly makes a difference DAILY, in
people's lives. We are looking for empathetic, thoughtful candidates who have
enthusiasm for helping people. We have supportive leadership who invest in our
people and provide opportunities for employees to thrive, grow and learn.
Don't
miss out on being a part of something special!
Position
Title: Housing
Case Manager (Licensed Housing)
Salary: $21.50
Schedule: Full Time 37.5hrs
Who
are we looking for?
·
Someone who is passionate about making a positive impact in
the community.
· Someone
who values partnership and works well both individually and as a part of a
team.
· Someone
who is empathetic, ethical, and goal orientated.
· Someone
who is a great communicator and has exemplary attention to detail.
Primary
Functions:
Under the supervision of the Senior Housing Supervisor (SHS),
the Housing Case manager’s (HCM) core function is the coordination of care for
resident services. The HCM will provide; education (teaching knowledge and
skills), support (recognizing successes and assisting with challenges) and
accountability (ensuring that all individuals are receiving the services they
need, and the program follows all contractual and regulatory obligations). The
HCM will provide direct services to residents; prepare assessments; develop and
implement individual service plans; assist residents in achieving goals;
facilitate groups and activities; teach and/or assist residents in developing
ADA skills, communication and self-advocacy skills, facilitate resident
involvement and community activities; make referrals to community-based
services; assist in accessing and maintaining entitlements/benefits; advocate
for needed services; assist residents in meeting the obligations of tenancy.
SPECIFIC DUTIES:
· The HCM will meet regularly with the
Senior Housing Supervisor (SHS) for a review of file documentation. The HCM is
responsible for file documentation in accordance with funding regulations,
agency policy, procedures, or business practice.
· The HCM will participate in agency
orientation of program operations, policy, procedure, goals and objectives.
· The HCM will facilitate the
integration of the resident into the community, using community-based services
whenever possible.
· The HCM maintains accurate case file
records and reports based on the requirements of each funding source/program.
· The HCM is responsible for the
documentation, development, and/or implementation of the following:
assessments, service plan goals, service plan reviews, utilization reviews,
hospitalizations, discharge planning, progress notes, and income in accordance with
each residential housing program, ensuring that the completion of these
documents is in accordance with agency policy, procedure, or business practice.
Documentation includes both written and data entry as required.
· The HCM will submit resident files
to the SHS within 28-days of an admission for a complete file audit and review,
ensuring compliance with program regulations, policy, procedure, or business
practice.
· The HCM will be responsible for the
renewal of file documents with expiration dates that include release of
information (ROI) and/or consents to release information, housing quality
inspection packets, income verification.
· The HCM is responsible for ensuring
that apartments are maintained at standards established for apartment
recertification.
· The HCM will ensure resident fees
related to rent is paid in a timely manner and in accordance with agency
policy, procedure, or business practice. The HCM will assist as appropriate
with delinquency issues.
· The HCM will assist, as needed,
residents in complying with treatment/service providers, ensuring that there is
no lapse in service/funding.
· The HCM will act as an
advocate/mediator for residents experiencing difficulties with landlord/tenant
disputes or provider, employment, funding related issues.
· The HCM will act as a resource and
assist residents transitioning from the program to a more/less restrictive
level of care, ensuring a continuity of care with providers and funding
streams.
· The HCM will act as a resource to
ensure that the resident has access to services and to ensure that the rights
and confidentiality of the resident are not overlooked or denied.
· The HCM will conduct routine housing
inspections to see how residents are doing and to identify those who need help.
· HCM will communicate concerns with
the SHS and work with the resident to maintain their unit or assist them in
access homemaker or other needed services. Intervention should be timely.
· The HCM is required to attend staff
meetings, treatment team/provider meetings, and staff development/training
seminars in accordance with agency policy, procedure, or business practice.
· Conducts housing-related screening,
client intake and assessments to assess the need for services/supports and to
ensure that all documentation is complete.
· Ensures that all program criteria
and eligibility are met in accordance with established
regulations/guidelines/procedures.
· Assesses, advocates, and provides
linkages to community-based services to individuals. Processes Catholic Charities residential
housing admissions in accordance with established procedures.
· Developing relationships with area
landlords to facilitate recipient placement.
· Assist recipient with the housing
search process, including (as needed), helping recipients identify suitable
housing options, accompanying recipients to view units, advocating for
recipients with landlords, and assisting recipients with paperwork.
· Completes the initial Housing
Quality Inspection packet (HQI) for all program recipients prior to admission.
· Other duties as assigned.
ADDITIONAL REQUIREMENTS:
· Possess excellent verbal and written
communication skills.
· Ability to multi-task and prioritize duties.
· Willingness to work a flexible schedule, based
upon agency needs which may include non-traditional hours
· Willingness to participate in the rotation of
Hotline and/or Administrative on call, as applicable per program and agency
requirements.
· Demonstrate ethical business practices, in
conformance with all state and federal laws and regulations.
· Willingness to foster agency, department and
program wide cooperation and teamwork, through use of positive/constructive
communication techniques.
· Ability to maintain absolute confidentiality of
all records reviewed including consumer records, employee records and billing
records.
· Proficiency and experience with PC’s and
Microsoft applications.
· Ability to analyze and interpret
data/information and to manage problem resolution.
· Possession of a valid NYS Driver’s license and a
driver's record considered acceptable by agency and insurance carrier.
· Continuous use of a reliable, registered, and
insured vehicle.
· As applicable, can understand the concept of
“mandated reporting” and will be diligent in reporting situations to the proper
authorities when children may be at risk for abuse.
· Demonstrate commitment to Agency Mission
Statement.
· Ability to understand the concept of “mandated
reporter” and is diligent in reporting situations to the proper authorities
when children may be at risk for abuse and/or neglect.
· Correctly follow procedures for mandated
reporting and responding.
· Compliance with all background checks may be
required per program regulations.
· Adheres to all applicable federal and state laws
and regulations including, but not limited to, those governing confidentiality,
privacy, program, billing, and documentation standards. All duties must be
performed in accordance with CCDR’s corporate compliance and ethics program.
· Provide effective, equitable, understandable,
and respectful quality care and services that are responsive to diverse
cultural health beliefs and practices, preferred languages, health literacy and
other communication needs.
·
Background checks will
be required, per program regulations
Ability to meet the following physical
requirements with or without reasonable accommodation:
· Use hands to manipulate, handle, feel, and
control items or equipment, including motor vehicles.
· Stand, sit, walk, bend, stoop, kneel, and reach.
· Climb up or down stairs.
· Able to reach above or below shoulders.
· Occasionally lift or move objects weighing up to
10 lbs.
· Sitting at a desk or in a vehicle for long
periods of time to perform certain job functions.
·
Be able to read, write and
interpret written documents.
QUALIFICATIONS:
· Bachelor’s degree
in human services or related field preferred.
· Five years’
experience in the Human Services field and three years’ experience in a related
supervisory position.
·
A
combination of education and experience may be substituted at the discretion of
the Executive Director.
What
you will get:
We
offer a comprehensive benefits package (see below) to our full-time workforce
members who work 30 or more hours per week.
· Salary: $21.50
· On Call, M-F
· Paid Time Off: Accrue up to 10 days in the first year, 15
days after 1st Anniversary.
· Holidays: 12 paid holidays
· NY State Paid Sick Leave
· Agency Sick Leave
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Group and Term Life Insurance
· Short-Term Disability
· Long-Term Disability
· Supplemental Insurances
o
Hospital
o
Accident
o
Auto
o
Pet
o
Specified Disease
· Flexible Spending Account
· Legal Plan
· Identity Plan
· Employee Assistance Program
· 403b Retirement Plan, with agency contribution for those that
qualify (subject to agency performance)
· My Better Benefits – provides discounts and savings on
thousands of products and services.
Our
hiring process and timeline:
· Applications
will be reviewed regularly until the position is filled.
· Phone
screenings will be conducted with qualified candidates.
· In-person
one-hour interviews will be conducted with candidates who advance after the
phone screening
· In-person
interviews are typically with 2-4 Interviewers
Selected candidate(s) to start ASAP.
***Catholic Charities is committed to leveraging the talent
of a diverse workforce to create great opportunities for our agencies and our
people. EOE/AA Disability/Vet