MFP Registration-Outreach & Communication
Community Impact Department to ensure Mobile Food Pantry and partner agency
information is current and accurate.
communication outreach to clients informing them of upcoming Mobile Food
Pantries, including how to register (i.e., text/call messages, MFP
registration form) and how to access other food sources. Also responsible for
updating registration forms for each unique MFP. Errors or misinformation in
communication can cause a considerable impact on the integrity of the
3. Maintain and update
client contact lists in the text/call platform.
communication with clients during and after registration via text/call
platform and registration email address. Handles client referrals to other
food programs as needed.
MFP Registration- Mechanics
5. Oversee the registration process for
each MFP. Send specific details for each Mobile Food Pantry registration to
2-1-1 helplines (i.e., registration timeline, maximum registration number,
any special instructions).
6. Train 2-1-1 and other volunteers how to input
client registration information into PantryTrak and provide them with the
correct messaging for each MFP.
7. Manage online and phone registrations as
needed in tandem with 2-1-1 helplines. Input online registrations into
PantryTrak. Monitor online registration form and PantryTrak to ensure that
registrations do not exceed the capacity for each MFP.
8. Manage phone registration software,
including all recorded messages and when and what messages should be played.
9. Set-up and manage client intake volunteers
in the phone registration software.
deliveries to clients from MFPs as needed. Organize delivery information and
send it to the correct personnel. Contact clients to confirm that deliveries
will be made.
11. Review PantryTrak data for incomplete or
12. Send registration roster to MFP Team
Leader/ MFP site coordinator.
13. Mark households that attended MFPs as
served and remove no-shows.
14. Identify duplicate households in
PantryTrak for merging.
15. Assist Service Insights Manager and Community
Impact Manager with PantryTrak data reporting.
MFP Registration- Continuous Improvement
16. Update registration standard operating
procedures (SOPs) as needed.
17. Communicate regularly with 2-1-1 helplines
to review the process and identify places for improvement.
with the FBST team to conduct assessments of MFP participants. Explore and develop ways
to better connect resources with high-need communities and marginalized
19. Other duties as assigned.
TITLE OF DIRECT SUPERVISOR: Service Insights Manager
WORK SCHEDULE: 8:00 am to 4:00 pm Monday thru Friday
Upper Oakwood Ave., Elmira, NY 14903
FROM HOME: Eligible with supervisor approval