Job Application - Catholic Charities Steuben/Livingston

Job Posting CLOSED

Emergency Services Assistant

We are Hiring!

Job Posting: Emergency Services Assistant

Location: 23 Liberty St, Bath. NY
Employment Type: Full time 35 hours a week

Salary: $17.00-$19.00 an hour

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people. We serve all people seeking help in a safe, welcoming and comforting environment that feels like being at home.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

About the Role:

The Emergency Services Assistant interacts with clients in need of food and other basic needs. They will assist vulnerable individuals with short-term basic needs including the following types of situations: transportation, emergency and supplemental food, personal hygiene products, seasonal/holiday giveaway events, utility assistance, rental, and other housing services. This will take place through assessment of short-term emergency needs, advocacy with vendors, networking, and collaboration with other human service providers, and/or making referrals to other community partners. Additionally, will collect and maintain client information through client databases, referral platforms and track disbursement of funds, while maintaining confidentiality.

Key Responsibilities:

• Receives and documents all Emergency Financial Assistance calls on shared spreadsheets.
• Recruits, onboards, trains, scheduled volunteers. Ensures all necessary paperwork is complete prior to start date and maintains volunteer “personnel” files.
• Assists with coordination of workshop offerings for clients, including registration, set up, and acting as Emergency Services liaison.
• Works with Supervisors, Manager and Program Director to organize holidays and other events with and for the community.
• Assists with the daily operations of the food pantry.
• Accepts, sorts and weighs food donations and communicates with on-site supervisors regularly.
• Assists with placing food orders from Food Bank and DOH, including safe food handling and storage.
• Aids in maintaining the non-monetary donation log to ensure donors receive credit for donation.
• Assists in generating project service analysis data & reports as required for grant providers, project partners, and the Development Department.
• Follows all regulatory expectations for Food Bank of the Southern Tier and NYS Department of Health.
• Ensures a standardized needs assessment is conducted to determine emergency needs. Short-term basic needs services are provided to eligible households with the following types of situations: homelessness/at risk of homelessness, utility shut-offs, prescription assistance, transportation, food, school supplies and other as applicable.
• Collects household demographics and financial documentation to determine referrals to internal program, eligibility for other Catholic Charities services, or community partners.
• Provides help with stabilization through non-financial means such as negotiation with utility companies, landlords, pharmacies, other vendors, and legal referral.
• Aids in gathering documentation required to secure funding.
• Develops and maintains active and supportive interaction with appropriate community partners to facilitate the most efficient and comprehensive use of resources.
• Completes necessary documentation, progress notes, data entry, and/or reports pertaining to services rendered.
• Assists Supervisors, Manager and Director with the implementation of management tools and support systems to facilitate communication and tracking requirements.
• Assists in generating project service analysis data & reports as required for grant providers, project partners, and the Development Department.
• Respects the confidentiality of each client and agency.
• Ensures clients are informed of rights to protect/release Personally Identifiable Information when accessing funds or services provided by New York State funds or initiatives.
• Maintains HIPPA confidentiality & ensures clients are informed of HIPPA personal rights & regulations.
• Maintains updated referral resources and daily management of projects.
• Assists with community food distribution (as applicable), local food drives, and other seasonal/holiday events.
• Cross trained to provide support with food pantry services, financial services, and coverage at other Emergency Services sites to ensure smooth daily operation of the program.
• Maintains prudent fiscal management of resources following operational policies, procedures, and funding parameters.
• Participates in staff meetings, training, and other Catholic Charities functions as necessary.
• Provides support before, during and after fundraising events, including but not limited to participating in fundraising events, and reaching out to businesses and organizations for donations.

Qualifications:

• Associate degree or equivalency preferred, but high school diploma considered with qualified experience.
• Two years of experience dealing with the provision of human services and/or medical related area.
• Supervision experience preferred.

Relevant combination of education and experience will be considered

Preferred Skills:

• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.
• Strong organizational skills, with the ability to interact successfully and cooperatively with a wide variety of people.
• Computer competency includes proficiency in working with data tracking systems.
• Possess excellent verbal and written communication skills.
• Ability to multi-task and prioritize duties.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered, and insured vehicle.

Top Benefits and Perks:

How to Apply:

Interested candidates are invited to apply on the Catholic Charities of Steuben/Livingston website at www.ccsteubenlivingston.org/join-our-team/

Join us and help make a positive impact in our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet