Job Application - WNY Public Broadcasting Association

Job Posting CLOSED

IT Support Specialist


Buffalo Toronto Public Media is your local source for television and radio –

WNED PBS, WNED PBS KIDS, WNED Create, WBFO NPR, WNED Classical, and WBFO The Bridge!

 

We reach Western New York and Southern Ontario and can be streamed from your favorite device.

 

Engaging our communities through exploration and entertainment—everywhere.

 

We’re looking for an IT Support Specialist!

 

What you’ll be doing:

The ITSS provides various levels of technical support, training, and service organization-wide to internal employees including equipment setup, computer hardware & software, cloud operations & applications, and basic network infrastructure.  This individual will assess, research, and make recommendations to management regarding computer systems efficiency, softwares and platforms, and overall IT capabilities. This position is primarily on-site but may be hybrid – a blend of remote and in-office work. In summary, this individual will:

  • Provide customer service to internal employees, both in-person and remotely, for various IT matters such as hardware & software, troubleshooting & repair, access and login issues, connectivity issues etc.
  • Provide support, integration and training for various platforms and systems.
  • Receive and prioritize incoming tickets.
  • Maintain strict practices of confidentiality and security.
  • Provide front line support to various users with varying levels of expertise and abilities.


What you’ll need:

  • Bachelor degree in Computer Information Systems/Information Technology or related field OR comparable three (3) years of experience
  • Proficient in Windows & MAC operating systems
  • Proficient in computer hardware and software setup & repair
  • Broad familiarity with Microsoft-based applications and cloud apps (e.g. MS Office, Outlook, O365, Teams, etc.)
  • Broad familiarity with current information security applications & best practices
  • Familiarity with standard Ethernet infrastructure & practices
  • Exceptional customer service, professionalism and patience
  • Comfortable leading small and large groups in training both in-person and remotely


Why BTPM?

Because we’re awesome!  You won’t find a better group of talented, energetic people dedicated to quality content and reaching the various communities of our region.  We are proud of our culture and promote a realistic balance of both work and personal life.  Our benefits package is fantastic and we have free parking!

 

Salary and Benefits:

This is an exempt, salaried position and starting pay will be based on education, experience and interview.  Starting range: $39K to $49K.

  • 12 paid holidays
  • 3 weeks of paid vacation
  • Sick time (accrued)
  • Medical, Dental, Life, Vision Short- & Long-Term Disability insurance options
  • Health Savings Account (for applicable plans) with employer contribution
  • Flex Spending Account option
  • Voluntary Life, Accident, Critical Illness coverage options
  • Identity Protection option
  • Employee Assistance Program
  • Tuition Assistance (based on eligibility)
  • Retirement Plan with 7.5% employer match (based on eligibility)

 

 

Buffalo Toronto Public Media is an Equal Opportunity Employer committed to excellence through diversity and inclusion.