Job Application - Providence Housing Development Corp

Job Posting OPEN

Property Manager

PRIMARY FUNCTION Day-to-day management of a property or properties as assigned.


SPECIFIC DUTIES

Coordinate the activities of an on-site rental property management office, including but not limited to: 

1. Supervise administrative and maintenance staff and monitor workflow; approve timesheets and complete annual performance reviews of staff;

2. Interview prospective tenants to complete housing applications and collect eligibility information and documentation;

3. Effectively communicate to applicants and tenants the property and/or program guidelines, eligibility requirements and lease restrictions, and the rules and regulations applicable to the property and/or program;

4. Conduct recertification of housing eligibility for current tenants;

5. Verify accuracy of information provided by tenants or prospective tenants in accordance with regulatory requirements;

6. Recommend eligibility and suitability of tenants and prospective tenants for residency;

7. Compute income and expenses to determine applicants’ and tenants’ rental charges according to one or more applicable funding agency regulations;

8. Inspect rental units to assess housekeeping habits of tenants and identify repair and maintenance needs, status of safety equipment and need for any corrections and tenant notification; 

9. Manage tenant complaints such as poor housekeeping habits, insect infestations, landlord/neighbor relations, noise, etc.; prepare and deliver oral and written lease enforcement notices when necessary;

10. Observe and address needs of tenants as they age in place;

11. Refer tenants to appropriate social service agencies, when necessary;

12. Recommend eviction of tenants when necessary and prepare initial eviction documents;

13. Prepare work orders for required repairs and maintenance;

14. Collect rents and other tenant charges, make deposits and prepare appropriate documentation;

15. Write letters, memos, reports, and complete a variety of forms and ledgers on computer;

16. Keep Regional Property Manager/Director of Asset Management informed of activities and property status;

17. Ensure rents are collected according to the lease agreement;

18. Prepare late and 3-day notices in accordance with company policy. Execute eviction process for tenants delinquent with their rent;

19. Process accounts payable in accordance with company procedures; 

20. Assist with the annual property budget preparation and monitor financial performance on a monthly basis;

21. Keep apprised of all rules, regulations, statutes, laws, required to maintain a low income housing property;

22. Compile reports on a monthly, quarterly, semi-annual and/or annual basis, as required by PHDC and funders;

23. Participate in appropriate neighborhood associations;

24. Ensure compliance with all policies, procedures and regulations, including fair housing regulations;

25. Ensure safety of building, employee(s) and tenants;

26. Provide positive marketing efforts for PHDC and property, including preparation and distribution of monthly tenant newsletters:

27. Ensure accuracy of all marketing materials;

28. Responsible to ensure all information in systems is accurate and complete;

29. Mentor/train new staff;

30. Perform other related duties as determined by the Regional Property Manager.



KEY PERFORMANCE MEASURES

100% compliance with fair housing regulations and regulatory requirements.

Achieve targeted cash flow for property(ies).

Maintain an overall annual occupancy rate of 97% or more.

Ensure units do not remain vacant for more than 30 days.

Collect 95% of all scheduled rents by the 5th day of each month and a minimum of 98% by the end of the month in which they are due.

Ensure that 100% of tenants with unpaid rent either have a written payment plan or eviction process started by the 15th of each month.

100% of tenant recertifications are completed at least 30 days prior to the effective date.

Friendly, helpful, courteous interactions with tenants, vendors and co-workers.

Ensure overall tenant satisfaction.



QUALIFICATIONS

High School Graduate

3 years experience with affordable housing programs desired