Job Application - Catholic Charities Of Chemung Schuyler

Job Posting OPEN

Senior Residential Supervisor

We are Hiring!


Catholic Charities of Chemung/Schuyler is growing and seeking a Senior Residential Supervisor to join our Team.


Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.


If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.


Don't miss out on being a part of something special!


Primary Functions:

The Residential Supervisor’s core function is the supervision of all staff within the Luce St Community Residence, overseeing the ongoing care and support of the residents and ensuring all residential services and operations are done in compliance with all contractual and regulatory obligations.


Specific Duties:

·         Provide regular supervision of the Assistant Residential Supervisor (ARS) and the Residential Case Managers (RCM) through supervisory meetings and file monitoring and review, in accordance with funding regulations and agency policy and procedure.

·         Participate in the hiring process in accordance with agency policies that support program staffing.

·         Mentor new staff to all program operations and compliance regulations, agency and program policy and procedures, and program goals and objectives, following the completion of agency trainer requirements.

·         Ensure that the development and implementation of service plans and service plan reviews attached to each respective program are consistent with program goals and objectives and are of maximum benefit to the residents.

·         Responsible for the creation of Admission Notes for residents entering Congregate Care Level II housing in accordance with program regulations and agency policy and procedures.

·         Review resident files within 28 days of admission as a support to RCM’s and to ensure the file follows program regulations, policies, and procedures.

·         Monitor, evaluate, and complete performance evaluations for RCM’s, in accordance with agency policy and procedure.

·         Identify problems related to resources, training, and personnel with a plan of corrective action.

·         Responsible for the oversight of internal and external documents (i.e., assessments, ISP, SPR, and Physician’s Authorization’s renewals) and ensure accuracy and compliance, accepting those documents through signature.

·         Written recommendations for policy development and/or revision based on experience and a working knowledge of agency policy, procedure, or business practices.

·         Will meet with Quality Management for scheduled Utilization Management Reviews and Incident Review and participate in accordance with agency policy, procedure, or business practices.

·         Will monitor Resident Case Manager file documentation to ensure compliance with agency policy, procedure, or business practices. RCM will verify and file audits since last SPR, at case transfer and at discharge.

·         Responsible for the day-to-day monitoring of the licensed program and will participate in the QM&C scheduled monitoring upon request.

·         Responsible for the initial household and/or room set-up and on-going monitoring of supplies for all Congregate Care Level II programs.

·         Assists in the completion and submission of documents required for licensure and relocation.

·         Ensures the RCM’s follow Administrative, Quality Management and Compliance policies, procedures, or business practices.

·         Chair weekly RCM staff meetings and provide detailed agendas inclusive of agency announcements, community-based education / resources, and agency policy or procedure as applicable.

·         Implement case reviews on difficult cases needing collaboration for determination of admittance to agency programs when appropriate.

·         Audit participant files at Admission/discharge and ensure that data is accurate, and that information is in the CAIRS database in a timely manner. Update related worksheets (Telephone List, Rent Receipts, and Occupancy by Apartments) and AWARDS residential data. Review, recode and forward participant outcome data (LS3-6) in licensed programs to the Finance Department.

·         Provide timely notification to the Department of Social Services and Social Security Administration at time of discharge for all relevant participants.

·         Coordinate Luce St admissions ensuring funding is in place/initiated, coordinating with ARS on case management assignments, date/time of admission, apartment location, any information related to coordinating the admission for all programs.

·         Continuously monitor openings within Luce St to ensure that all programs are filled.

·         Review monthly Occupancy Report for accuracy and report discrepancies to HMIS Administrator.

·         Provide back-up, when needed, as agency representative to the weekly Elmira Psychiatric Center review.

·         Provide back-up, when needed, as facilitator at the Referral Meeting.

·         Assumes other duties as assigned by supervisor.


·         Possess excellent verbal and written communication skills.

·         Ability to multi-task and prioritize duties.

·         Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.

·         Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.

·         Proficiency and experience with PC’s and Microsoft applications.

·         Ability to analyze and interpret data and to handle problem resolution.

·         Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.

·         Continuous use of a reliable, registered, and insured vehicle.

·         Demonstrate commitment to Agency Mission Statement.

·         Working knowledge of community resources and funding systems external to the agency.

·         Background checks may be required per program regulations.

·         Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.

Ability to meet the following physical requirements with or without reasonable accommodation:

·         Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.

·         Stand, sit, walk, bend, stoop, kneel, and reach.

·         Climb up or down stairs.

·         Able to reach above or below shoulders.

·         Occasionally lift or move objects weighing up to 10 lbs.

·         Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.

·         Be able to read, write and interpret written documents.


Position Title:  Senior Residential Supervisor

Salary: $25.00-27.00/hour depending on education and experience.

Schedule: Full-time

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Who are we looking for?

·         Someone who is passionate about making a positive impact in the community.

·         Someone who values partnership and works well both individually and as a part of a team.

·         Someone who is empathetic, ethical, and goal orientated.

·         Someone who is a great communicator and has exemplary attention to detail.


·         Associate degree in human services or related field.

·         Three years’ experience in the Human Services field and two years’ experience in a supervisor position.

·         A combination of education and experience may be substituted at the discretion of the Executive Director.


What you will get:


We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

·         Salary: $25.00-27.00/hour depending on education and experience.

·         Full time M-F

·         Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.

·         Holidays: 12 paid holidays

·         NY State Paid Sick Leave

·         Agency Sick Leave

·         Medical Insurance

·         Dental Insurance

·         Vision Insurance

·         Group and Term Life Insurance

·         Short-Term Disability

·         Long-Term Disability

·         Supplemental Insurances

o   Hospital

o   Accident

o   Auto

o   Pet

o   Specified Disease

·         Flexible Spending Account

·         Legal Plan

·         Identity Plan

·         Employee Assistance Program

·         403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)

·         My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

·         Applications will be reviewed regularly until the position is filled.

·         Phone screenings will be conducted with qualified candidates.

·         In-person one-hour interviews will be conducted with candidates who advance after the phone screening

·         In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet