Job Application - Velocitii LLC

Job Posting OPEN

Call Center Trainer

The Trainer will provide coaching to the representatives and be the subject matter expert. The Trainer will actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance. This position will work with across all facets of the company and at times may be asked to step in and supervisor the call center floor.

Job Requirements:

·        Conduct initial orientation for new hires

·        Develop and conduct effective training materials for new client programs

·        Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops

·        Develop and organize training manuals, multimedia visual aids, and other educational materials

·        Conduct or arrange for ongoing training and personal development classes for staff members

·        Develop testing and evaluation procedures and assist in delivery

·        May assist in other human resources functions as needed

 

Required experience

·        4-year degree in business administration or related experience in Training and/or Human Resources

·        At least 2 years’ experience in a contact center

·        Experience with CRM application(s)

·        Ability to work independently and multitask

·        Strong communication, listening and problem solving skills

·        Outstanding verbal, written, multi-tasking and presentation skills