Job Posting CLOSED
Call Center Trainer
The Trainer will provide coaching to the representatives
and be the subject matter expert. The Trainer will actively search, creatively
design and implement effective methods to educate, enhance performance and
recognize performance. This position will work with across all facets of the
company and at times may be asked to step in and supervisor the call center
floor.
Job Requirements:
·
Conduct initial
orientation for new hires
·
Develop and conduct
effective training materials for new client programs
·
Plan, develop, and
provide training and staff development programs, using knowledge of the
effectiveness of methods such as classroom training, demonstrations, on-the-job
training, meetings, conferences, and workshops
·
Develop and organize
training manuals, multimedia visual aids, and other educational materials
·
Conduct or arrange for
ongoing training and personal development classes for staff members
·
Develop testing and
evaluation procedures and assist in delivery
·
May assist in other
human resources functions as needed
Required experience
·
4-year degree in
business administration or related experience in Training and/or Human
Resources
·
At least 2 years’
experience in a contact center
·
Experience with CRM
application(s)
·
Ability to work
independently and multitask
·
Strong communication,
listening and problem solving skills
·
Outstanding verbal,
written, multi-tasking and presentation skills