Job Posting OPEN
HOUSING CASE MANAGER (LICENSED HOUSING)- Schuyler
PRIMARY FUNCTIONS:
Under the supervision of the Program Supervisor (PS) the Housing Case Manager’s (HCM) core function is the coordination of care for resident services. The HCM will provide; education (teaching knowledge and skills), support (recognizing successes and assisting with challenges) and accountability (ensuring that all individuals are receiving the services they need and the program is in compliance with all contractual and regulatory obligations). The HCM will provide direct services to residents; prepare assessments; develop and implement individual service plans; assist residents in achieving goals; facilitate groups and activities; teach and/or assist residents in developing ADA skills, communication and self -advocacy skills, facilitate resident involvement and community activities; make referrals to community-based services; assist in accessing and maintaining entitlements/benefits; advocate for needed services; assist residents in meeting the obligations of tenancy.
Location: Watkins Glen, NY
Pay Rate: $21.50 and hour
Hours: 37.5
SPECIFIC DUTIES:
1. The HCM will meet regularly with the Program Supervisor (PS) for a review of file
documentation. The HCM is responsible for file documentation in accordance with funding
regulations, agency policy, procedure, or business practice.
2. The HCM will participate in agency orientation of program operations, policy, procedure, goals and objectives.
3. The HCM will facilitate the integration of the resident into the community, using community based services whenever possible.
4. The HCM maintains accurate case file records and reports based on the requirements of each funding source/program.
5. The HCM will be responsible for the documentation, development, and/or implementation of the following: assessments, service plan goals, service plan reviews, utilization reviews,
hospitalizations, discharge planning, progress notes, and income in accordance with each
residential housing program, ensuring that the completion of these documents is in accordance
with agency policy, procedure, or business practice. Documentation includes both written and
data entry as required.
6. The HCM will submit resident files to the PS within 28 days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice.
7. The HCM will be responsible for the renewal of file documents with expiration dates that
include; Release of Information (ROI) and/or Consents to Release Information, Physician
Authorization’s, Housing Quality Inspection packets, Tenant Calculation Worksheets, Income
Verification.
8. The HCM is responsible for ensuring that licensed apartments are maintained at standards
established for apartment recertification; reporting the need for household furniture/supply
replacement or property maintenance in accordance with agency policy, procedure, or business
practice.
9. The HCM will ensure resident fees related to rent and phone bills are paid in a timely manner and in accordance with agency policy, procedure, or business practice. The HCM will assist as
appropriate with delinquency issues.
10. The HCM will assist, as needed, residents in complying with treatment/service providers,
ensuring that there is no lapse in service/funding.
11. The HCM will act as an advocate/mediator for residents experiencing difficulties with
landlord/tenant disputes or provider, employment, funding related issues.
12. The HCM will act as a resource and assist residents transitioning from the program to a more/less
restrictive level of care, ensuring a continuity of care with providers and funding streams.
13. The HCM will act as a resource to ensure that the resident has access to services and to ensure
that the rights and confidentiality of the resident are not overlooked or denied.
14. The HCM will conduct routine housing inspections to see how residents are doing and to identify
those who need help. HCM will communicate concerns with the PS and work with the resident to
maintain their unit or assist them to access homemaker or other needed services. Intervention
should be timely.
15. The HCM is required to attend staff meetings, treatment team / provider meetings, and staff
development/training seminars in accordance with agency policy, procedure, or business practice.
16. The HCM will assume other duties as assigned.
TITLE OF DIRECT SUPERVISOR: PROGRAM SUPERVISOR
QUALIFICATIONS
EDUCATION:
Bachelor’s degree in human services or related field preferred
Five years’ experience in the Human Services field and three years’ experience in a related supervisory position. A combination of education and experience may be substituted at the discretion of the Executive Director.
EXPERIENCE: Two years’ experience in Human Services or related field.
ADDITIONAL REQUIREMENTS:
• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
• Possess excellent verbal and written communication skills.
• Ability to multi-task and prioritize duties.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of
positive/constructive communication techniques.
• Ability to maintain absolute confidentiality in regard to all records reviewed including consumer records,
employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Demonstrate commitment to Agency Mission Statement.
• Working knowledge of community resources and funding systems external to the agency.
• Demonstrate knowledge of program compliance, regulations, and requirements of funding
sources, HIPAA, and with the policies of Gateways Community Living Program including the
Catholic Charities Confidentiality Statement.
• Clear background checks as defined by regulations and Justice Center SEL, Fingerprinting,
NYS Central Registry.
• Ability to understand the concept of "mandated reporter" and is diligent in reporting
situations to the proper authorities when children may be at risk for abuse and/or neglect.
• Correctly follow procedures for mandated reporting and responding
Ability to meet the following physical requirements with or without reasonable accommodation:
• Use handsto manipulate, handle, feel, and control items or equipment, including motor vehicle;
• Stand, sit, walk, bend, stoop, kneel, and reach;
• Climb up or down stairs;
• Able to reach above or below shoulders;
• Occasionally lift or move objects weighing up to 10 lbs.;
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions;
• Be able to read write and interpret written documents;
What you will get:
We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.
· Salary: $21.50
· On Call, M-F
· Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.
· Holidays: 12 paid holidays
· NY State Paid Sick Leave
· Agency Sick Leave
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Group and Term Life Insurance
· Short-Term Disability
· Long-Term Disability
· Supplemental Insurances
o Hospital
o Accident
o Auto
o Pet
o Specified Disease
· Flexible Spending Account
· Legal Plan
· Identity Plan
· Employee Assistance Program
· 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)
· My Better Benefits – provides discounts and savings on thousands of products and services.
Our hiring process and timeline:
· Applications will be reviewed regularly until the position is filled.
· Phone screenings will be conducted with qualified candidates.
· In-person one-hour interviews will be conducted with candidates who advance after the phone screening
· In-person interviews are typically with 2-4 Interviewers
Selected candidate(s) to start ASAP.
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet