Job Posting OPEN
Membership Support Manager -Seneca Falls, NY (supporting Wayne and Ontario Counties) -$500 Sign-on bonus after 3 mos)
We are seeking an enthusiastic individual to oversee Membership Support in the Wayne and Ontario County service areas. We are offering a $500 sign-on bonus after 3 months! Membership
Support Managers (MSM) are key members of the GSNYPENN staff delivering a
superior customer experience through service by way of retention, engagement, and
recruitment of troops within assigned service units. They,
at times, facilitate troops, series and activities to engage girls and
volunteers in the Girl Scout Experience to meet assigned membership goals. They
are responsible for building and providing a support network for adult
volunteers; getting them started through training, supporting them and
empowering them to be leaders who realize girls’ dreams.
Essential Duties and Responsibilities:
and support membership within assigned territory, including troops, series
and individual members, both girl and adult
as the point of contact for assigned territory
and maintain long-term relationships with territory
sure members receive requested services and support in a timely fashion. For example, this includes providing Girl Scout
experiences by way of troop, series and events for our girl members as
well as providing information, guidance and assistance to our membership
cross-departmentally to carry out strategic priorities of the council
member needs and demands to leadership
and track member metrics
projects, working to carry out member goals while meeting council goals
opportunities to grow membership within assigned territory
- Coordinate with staff members to
ensure consistent service
- Service multiple service units
concurrently, often meeting deadlines
- Keep records of member
Membership Support Manager supervises volunteers is an assigned geographic areas.
· High school diploma
required; Associate’s degree preferred and/or 4 years of relevant experience.
· One to two years
previous related experience
· Must have own
transportation and maintain a valid driver’s license and be able to travel to
all 26 counties of the council.
travel is required.
· Must have
ability to work a flexible schedule to accommodate frequent evening and weekend
Required, Specialized, or Technical Knowledge:
Advanced customer service skills, even
in the most difficult situations. Commits to satisfying internal and external
customers and takes responsibility to resolve customer complaints; responds
to customer requests in a timely manner; elicits
feedback from customers; creates strategies to help the organization serve
customers more effectively; considers both short and long-term interests of the
customer in making service decisions
· Proven oral
and written communication abilities with an emphasis on active listening and
customer service skills; able to communicate effectively with a diverse group
of customers, volunteers and staff
· Self-starter who can work independently and takes initiative; is
flexible, adaptable, organized and has a strong attention to detail
to view the council as a whole vs. individualized regions or federations to
insure consistent opportunities and messaging.
· Must subscribe to the principles of the Girl Scout Movement and
become a registered member of GSUSA.