Job Posting CLOSED
Call Center Supervisor
Qualified candidates need to excel at providing guidance,
instruction, direction, and leadership to their team. This leader will also
motivate the team to use all resources necessary to achieve the team goals as
well as utilize their expertise, their peers, influence, and/or creativeness to
ensure team effectiveness.
Job Responsibilities:
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Owns the plans for their team’s success and contributions to the
business unit priorities
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Improves the customers’ experiences by understanding and
focusing on what is important, measuring how we are doing and driving the
necessary actions to improve
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Models the highest standards of customer service to employees
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Helps team identify, and if needed, remove obstacles
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Ongoing feedback and discussion with DOO to discuss team
performance: what is important,
how the team is doing, suggestions
for improvement.
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Become and act as a subject matter expert
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Implement process improvements as a positive change advocate
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Promotes a positive, work-life balance, environment
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Communicates information regarding team performance, employee
needs to more senior management.
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Participates in and may lead call monitoring calibration with
client
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Continuously assesses and improves processes within their scope
and recommends improvements
Job Requirements:
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University degree or its equivalent education or experience
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Inside sales experience
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Willingness to learn and lead by example
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Demonstrates excellent communication skills
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Time management skills along with organizational skills and the
ability to prioritize multiple tasks
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Excellent performance metrics and attendance
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Proactive, takes initiative and follow up
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