Job Application - Velocitii LLC

Job Posting OPEN

Call Center Supervisor

Qualified candidates need to excel at providing guidance, instruction, direction, and leadership to their team. This leader will also motivate the team to use all resources necessary to achieve the team goals as well as utilize their expertise, their peers, influence, and/or creativeness to ensure team effectiveness.


Job Responsibilities: 

  • ·         Owns the plans for their team’s success and contributions to the business unit priorities
  • ·         Improves the customers’ experiences by understanding and focusing on what is important, measuring how we are doing and driving the necessary actions to improve
  • ·         Models the highest standards of customer service to employees
  • ·         Helps team identify, and if needed, remove obstacles

 

  • ·         Ongoing feedback and discussion with DOO to discuss team performance:  what is important,

               how the team is doing, suggestions for improvement.  

  • ·         Become and act as a subject matter expert
  • ·         Implement process improvements as a positive change advocate
  • ·         Promotes a positive, work-life balance, environment
  • ·         Communicates information regarding team performance, employee needs to more senior management.  
  • ·         Participates in and may lead call monitoring calibration with client

  • ·         Continuously assesses and improves processes within their scope and recommends improvements

Job Requirements

  • ·         University degree or its equivalent education or experience
  • ·         Inside sales experience
  • ·         Willingness to learn and lead by example
  • ·         Demonstrates excellent communication skills
  • ·         Time management skills along with organizational skills and the ability to prioritize multiple tasks
  • ·         Excellent performance metrics and attendance
  • ·         Proactive, takes initiative and follow up