Job Posting CLOSED
Emergency Services Manager
We are Hiring!
Catholic
Charities of Chemung/Schuyler is growing and seeking an Emergency Services Manager
to join our Team.
Catholic Charities’ mission is to support all people in
need and advocate for social justice and human dignity in partnership with the
Diocese of Rochester and the greater community. We envision a
just and compassionate community rooted in love and the dignity of all
people. Our objectives are to address the needs of the community’s most vulnerable
people and to challenge conditions causing poverty and despair.
If
you're looking for an opportunity to express and explore your passion for
helping others, then join a team that truly makes a difference DAILY, in
people's lives. We are looking for empathetic, thoughtful candidates who have
enthusiasm for helping people. We have supportive leadership who invest in our
people and provide opportunities for employees to thrive, grow and learn.
Don't
miss out on being a part of something special!
Primary
Functions:
The Emergency Services Manager is
responsible for the daily administrative operation of the Catholic Charities
Homeless Emergency housing (shelter), and direct supervision of the Shelter
Services Coordinator and Emergency Services Case Managers. Indirect oversight
and management of and Emergency Resident Assistants. Homeless Intake and
Support Specialist (HISS.)
The Emergency Housing Manager is to
be a passionate, organized, people person who thrives in a diverse environment
and is committed to helping those in need. Responsible for day-to-day
management of Shelter services, coordinating support and advocacy services to
residential clients, monitoring the health, safety, and security of the shelter
environment, and creating a welcoming, inclusive and trauma informed space.
Specific Duties:
·
Submit
a weekly efforts/ snapshot report to the Emergency Services Director, not
limited to, identifying issues, concerns, positive and negative outcomes.
·
Maintain
open and transparent communication with the Director of Residential Services
·
Notify
Emergency Services Director immediately in the event of a resident incident.
·
Supervise,
direct, train and evaluate Shelter Services Coordinator with the support of the
Emergency Services Director.
·
Mentor
new staff to all operations and compliance regulations, agency and program
policy and procedures, and program goals and objectives, following the
completion of agency trainer requirements.
·
Facilitate
the hiring process in accordance with agency policies that support program
staffing.
·
Prepare
reports as requested by the Emergency Services Director for review.
·
Ensure
all E.S. Resident Assistant staff and the Shelter Services Coordinator
maintains proper documentation and record keeping.
·
Participate
in rotating on-call schedule and provide emergency coverage of uncovered shifts
when required.
·
Ensure
that the development and implementation of Intake, Assessments and Preliminary
Health Screenings are completed within 24 hours, Coordinated Entry Screenings
are completed within 3 business days.
·
Audit
Independent Living Plans and Coordinated Entry Assessments monthly. Ensure the
participant plans and assessments are of the maximum benefit to the
participant.
·
Monitor
participant file documentation to ensure compliance with state, county and
local agency policy, procedure, or business practices, verifying file audits
since last review, at case transfer and at discharge.
·
Manage
the daily log, ensuring client information is identified to expedite visits.
Review the updates to the daily log and THA every morning, ensuring DSS has
accurate information.
·
Prepare
and facilitate all activities required for inspections and certifications of
homeless shelter and service delivery.
·
Assist
and support ES case managers with motel inspections as needed.
·
Facilitate
the annual Point in Time data collection, with CCCS staff and community
agencies.
·
Act
as liaison with community, civic, and business groups on behalf of coordinated
assessment and all homeless services programs; participate in appropriate
community task ensure that service delivery is performed according to and
within the Catholic Charities mission, policy/OTDA directive/procedural
directions/case management model, and contractual requirements.
·
Research,
design, and recommend program development strategies that align with best
practices.
·
Ensure
that service delivery is of high quality and performed according to and within
the CCCS policies and procedures, and contractual/licensing/certification
requirements.
·
Participate
in Committees not limited to Homeless Housing Task Force, Coordinated Entry
meetings, Continuum of Care, Incident Review.
·
Organize
and facilitate Homeless Housing Task Force meetings.
·
Oversee
scheduling of educational groups and activities provided by internally and via
external community-based organizations.
·
Communicate
effectively with funders, referral sources, vendors, and community-based
organizations.
·
Develop
new and maintain existing service linkages to support the program, including
developing relationships with local service providers.
·
Provides
strong day-to-day values-based leadership.
·
Recruits
the necessary competencies to ensure operations are completed at the highest
standard.
·
Interacts
directly with participants, ensuring identified issues are acted upon in a
timely and professional manner.
·
Responsible
for compliance with legal and regulatory requirements.
·
Work
collaboratively with CCCS management team to ensure the shelter’s maintenance
of and adherence to applicable cleanliness and safety standards.
·
Identify
systems and operations problem areas and make recommendations for improved
performance.
·
Responsible
for the safety of the shelter facility and its grounds; ensure that appropriate
health, safety, and security activities and protocols are in place for a
program that operates 24 hours a day, 7 days a week.
·
Manage
and oversee the inventory of, but not limited to; nutrition, program supplies
and guests needs.
·
Establish
and/or update policies and procedures in collaboration with CCCS
management/QA/Compliance team, with final approval being provided by the
Director of Emergency Services.
·
Actively
participate in the CE assessments.
·
Transport
residents as needed.
·
Initiates
communication with medical and psychiatric institutions and substance use
disorder (SUD) and Drug Court to establish and maintain effective working
relationships to coordinate programs, as well as to determine eligibility for
various programs.
·
Other
duties as assigned.
Position Title: Emergency
Services Manager
Salary: $50,000-52,000
Schedule: Full Time: Monday-Friday
(35 hours)
We offer a comprehensive benefits package (see below) to our
full-time workforce members who work 30 or more hours per week.
Who
are we looking for?
·
Someone who is passionate about making a positive impact in
the community.
·
Someone who values partnership and works well both
individually and as a part of a team.
·
Someone who is empathetic, ethical, and goal orientated.
·
Someone who is a great communicator and has exemplary
attention to detail.
QUALIFICATIONS:
EDUCATION: Bachelor’s degree
EXPERIENCE: A minimum of
three years of previous experience working in programs related to emergency
housing services.
ADDITIONAL
REQUIREMENTS:
·
Demonstrate
ethical business practices, in conformance with all state and federal laws and
regulations.
·
Possess
excellent verbal and written communication skills.
·
Ability
to multi-task and prioritize duties.
·
Willingness
to foster agency, department and program wide cooperation and teamwork through
use of positive/constructive communication techniques.
·
Ability
to maintain absolute confidentiality of all records reviewed including consumer
records, employee records and billing records.
·
Proficiency
and experience with PC’s and Microsoft applications.
·
Ability
to analyze and interpret data and to handle problem resolution.
·
Possession
of a valid NYS Driver’s license and a driver's record considered acceptable by
agency and insurance carrier.
·
Continuous
use of a reliable, registered, and insured vehicle.
·
Demonstrate
commitment to Agency Mission Statement.
Ability to meet the following physical requirements with or
without reasonable accommodation:
·
Use hands to manipulate, handle,
feel, and control items or equipment, including motor vehicles.
- Stand,
sit, walk, bend, stoop, kneel, and reach.
- Climb
up or down stairs.
- Able
to reach above or below shoulders.
- Occasionally
lift or move objects weighing up to10 lbs.
- Sitting
at a desk or in a vehicle for long periods of time to perform certain job
functions.
- Be able to read,
write and interpret written documents.
What
you will get:
We
offer a comprehensive benefits package (see below) to our full-time workforce
members who work 30 or more hours per week.
·
Salary: $50,000-52,000
·
Full time, M-F (35
hours)
·
Paid Time Off: Accrue up
to 10 days in the first year, 15 days after 1st Anniversary.
·
Holidays: 12 paid
holidays
·
NY State Paid Sick Leave
·
Agency Sick Leave
·
Medical Insurance
·
Dental Insurance
·
Vision Insurance
·
Group and Term Life
Insurance
·
Short-Term Disability
·
Long-Term Disability
·
Supplemental Insurances
o
Hospital
o
Accident
o
Auto
o
Pet
o
Specified Disease
·
Flexible Spending
Account
·
Legal Plan
·
Identity Plan
·
Employee Assistance
Program
·
403b Retirement Plan,
with agency contribution for those that qualify (subject to agency performance)
·
My Better Benefits –
provides discounts and savings on thousands of products and services.
Our hiring process and timeline:
·
Applications will be reviewed regularly until the position is
filled.
·
Phone screenings will be conducted with qualified candidates.
·
In-person one-hour interviews will be conducted with
candidates who advance after the phone screening
·
In-person interviews are typically with 2-4 Interviewers
Selected candidate(s) to start ASAP.
***Catholic Charities is committed to leveraging the talent
of a diverse workforce to create great opportunities for our agencies and our
people. EOE/AA Disability/Vet