Job Application - Catholic Charities Of Chemung Schuyler

Job Posting OPEN

Homeless Intake Support Specialist (HISS)

We are Hiring!


Catholic Charities of Chemung/Schuyler is growing and seeking a Homeless Intake Support Specialist (HISS) to join our Team.


Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.


If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.


Don't miss out on being a part of something special!


Primary Functions:

The Homeless Intake and Support Services Specialist (HISSS) has a dual role to support the homeless in Chemung County. The HISS will complete Intakes, in person, at Elmira Police Station and will provide staffing oversight and support services to clients at the shelter/warming station/motels. Contact at both locations will primarily be with clients who are experiencing homelessness and/or housing crisis. The HISS will likely encounter clients that have experiences with long term homelessness, mental health, and substance abuse concerns along with other barriers that impact their ability to maintain suitable/safe housing. In both locations, the HISS will enter client information into the Homeless Management Information System through AWARDS. Essential duties for this position are empathy, effective communication skills, problem solving skills, crisis de-escalation, multi-tasking, attention to detail, solution-based results, and ability to be mobile.


Specific Duties:


Provides coverage at the Elmira Police Station location and the shelter/warming station as scheduled.


·         Ability to have creative conversations about housing solutions.

·         Maintain an understanding of agency housing programs and regulations, to provide clients with a solution to their circumstances to secure the optimum housing solution possible.

·         Ability to problem solve.

·         Inquire and document client income and resources.

·         Intake duties require the completion of assessments and applications with client(s).

·         Enter client information and progress notes into HIMIS/AWARDS software system.

·         Manage the Master List for the Department of Social Services outside of regular business hours.

·         Review and complete Homeless Housing expectation and guidelines.

·         Maintain regular dialogue with the Emergency Services Case Manager, through documentation and conversation, ensuring the needs of the clients are being addressed.

·         When not on site at the HUB, hotline calls require mandatory responsiveness to report to HUB, not to exceed 15 minutes.

·         General office and clerical duties.

·         Attend team meetings as scheduled.


·         Provide coverage as scheduled or needed.

·         Responsible for regular monitoring of all areas of facility regarding cleanliness, storage, appearance, and safety of all clients/staff.

·         Responsible for completion of maintenance work orders for facility noted during shift.

·         Completion of incident reports as applicable per the agency procedures.

·         Develop an approach that will work with each client to create an environment that is calm and cohesive.

·         Responsible for all functions required for day-to-day operations of the facility, during shift, i.e., supervision of meal preparation, supply inventory, transportation, medication oversight, chores, upcoming appointments, all in collaboration with the Emergency Services Case Manager.

·         Ensuring the needs of guests at motels are met as needed during your shift.

·         Other duties as assigned.

Position Title:  Homeless intake Support Specialist (HISS)

Salary: $18.50-19.50/hour depending on education and experience.

Schedule: Part-time Evenings

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Who are we looking for?

·         Someone who is passionate about making a positive impact in the community.

·         Someone who values partnership and works well both individually and as a part of a team.

·         Someone who is empathetic, ethical, and goal orientated.

·         Someone who is a great communicator and has exemplary attention to detail.


Bachelor’s degree in human services, Education, or related field and 1 year of paid practical experience preferred OR associate degree and 3 years’ experience with providing services to the homeless population.


What you will get:


We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

·         Salary: $18.50-19.50

·         Part Time: Evenings

·         Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.

·         Holidays: 12 paid holidays

·         NY State Paid Sick Leave

·         Agency Sick Leave

·         Medical Insurance

·         Dental Insurance

·         Vision Insurance

·         Group and Term Life Insurance

·         Short-Term Disability

·         Long-Term Disability

·         Supplemental Insurances

o   Hospital

o   Accident

o   Auto

o   Pet

o   Specified Disease

·         Flexible Spending Account

·         Legal Plan

·         Identity Plan

·         Employee Assistance Program

·         403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)

·         My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

·         Applications will be reviewed regularly until the position is filled.

·         Phone screenings will be conducted with qualified candidates.

·         In-person one-hour interviews will be conducted with candidates who advance after the phone screening

·         In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet