We are Hiring!
Charities of Chemung/Schuyler is growing and seeking a Homeless Intake Support
Specialist (HISS) to join our Team.
Catholic Charities’ mission is to support all people in
need and advocate for social justice and human dignity in partnership with the
Diocese of Rochester and the greater community. We envision a
just and compassionate community rooted in love and the dignity of all
people. Our objectives are to address the needs of the community’s most vulnerable
people and to challenge conditions causing poverty and despair.
you're looking for an opportunity to express and explore your passion for
helping others, then join a team that truly makes a difference DAILY, in
people's lives. We are looking for empathetic, thoughtful candidates who have
enthusiasm for helping people. We have supportive leadership who invest in our
people and provide opportunities for employees to thrive, grow and learn.
miss out on being a part of something special!
The Homeless Intake and Support
Services Specialist (HISSS) has a dual role to support the homeless in Chemung
County. The HISS will complete Intakes, in person, at Elmira Police Station and
will provide staffing oversight and support services to clients at the
shelter/warming station/motels. Contact at both locations will primarily be
with clients who are experiencing homelessness and/or housing crisis. The HISS
will likely encounter clients that have experiences with long term
homelessness, mental health, and substance abuse concerns along with other
barriers that impact their ability to maintain suitable/safe housing. In both
locations, the HISS will enter client information into the Homeless Management
Information System through AWARDS. Essential duties for this position are
empathy, effective communication skills, problem solving skills, crisis
de-escalation, multi-tasking, attention to detail, solution-based results, and
ability to be mobile.
Provides coverage at the Elmira Police Station
location and the shelter/warming station as scheduled.
Ability to have
creative conversations about housing solutions.
understanding of agency housing programs and regulations, to provide clients
with a solution to their circumstances to secure the optimum housing solution
Ability to problem
Inquire and document
client income and resources.
Intake duties require
the completion of assessments and applications with client(s).
information and progress notes into HIMIS/AWARDS software system.
Manage the Master List
for the Department of Social Services outside of regular business hours.
Review and complete
Homeless Housing expectation and guidelines.
dialogue with the Emergency Services Case Manager, through documentation and
conversation, ensuring the needs of the clients are being addressed.
When not on site at
the HUB, hotline calls require mandatory responsiveness to report to HUB, not
to exceed 15 minutes.
General office and
Attend team meetings
SHELTER, WARMING STATION, MOTEL SUPPORT
Provide coverage as
scheduled or needed.
regular monitoring of all areas of facility regarding cleanliness, storage,
appearance, and safety of all clients/staff.
completion of maintenance work orders for facility noted during shift.
Completion of incident
reports as applicable per the agency procedures.
Develop an approach
that will work with each client to create an environment that is calm and
Responsible for all
functions required for day-to-day operations of the facility, during shift, i.e.,
supervision of meal preparation, supply inventory, transportation, medication
oversight, chores, upcoming appointments, all in collaboration with the
Emergency Services Case Manager.
Ensuring the needs of
guests at motels are met as needed during your shift.
Other duties as
Position Title: Homeless
intake Support Specialist (HISS)
Salary: $18.50-19.50/hour depending on
education and experience.
Schedule: Part-time Evenings
We offer a comprehensive benefits package (see below) to our
full-time workforce members who work 30 or more hours per week.
are we looking for?
Someone who is passionate about making a positive impact in
Someone who values partnership and works well both
individually and as a part of a team.
Someone who is empathetic, ethical, and goal orientated.
Someone who is a great communicator and has exemplary
attention to detail.
in human services, Education, or related field and 1 year of paid practical
experience preferred OR associate degree and 3 years’ experience with providing
services to the homeless population.
you will get:
offer a comprehensive benefits package (see below) to our full-time workforce
members who work 30 or more hours per week.
Part Time: Evenings
Paid Time Off: Accrue up
to 10 days in the first year, 15 days after 1st Anniversary.
Holidays: 12 paid
NY State Paid Sick Leave
Agency Sick Leave
Group and Term Life
403b Retirement Plan,
with agency contribution for those that qualify (subject to agency performance)
My Better Benefits –
provides discounts and savings on thousands of products and services.
Our hiring process and timeline:
Applications will be reviewed regularly until the position is
Phone screenings will be conducted with qualified candidates.
In-person one-hour interviews will be conducted with
candidates who advance after the phone screening
In-person interviews are typically with 2-4 Interviewers
Selected candidate(s) to start ASAP.
***Catholic Charities is committed to leveraging the talent
of a diverse workforce to create great opportunities for our agencies and our
people. EOE/AA Disability/Vet