Job Application - Catholic Charities Of Chemung Schuyler

Job Posting OPEN

Homeless Intake Support Specialist (HISS)


The Homeless Intake and Support Services Specialist (HISS) has a dual role to support the homeless in Chemung County. The HISS, will complete Intakes, in person, at Elmira Police Station and will provide staffing oversight and support services to clients at the shelter/warming station/motels. Contact at both locations will primarily be with clients who are experiencing homelessness and/or housing crisis. The HISS, will likely encounter clients that have experiences with long term homelessness, mental health, and substance abuse concerns along with other barriers that impact their ability to maintaining suitable/safe housing. In both locations, the HISS will enter client information into the Homeless Management Information System through AWARDS. Essential duties for this position are empathy, effective communication skills, problem solving skills, crisis de-escalation, multi-tasking, attention to detail, solution-based results, and ability to be mobile.


 ELMIRA POLICE STATION- the HISS is responsible for in person completion of; intakes, screening assessments and applications (Temporary Assistance Application, Health Screening, ILP, 4002, CE), after hours motel reservations and scheduled transportation to motel/shelter/warming station.


SHELTER/WARMING STATION: The HISS will receive clients being referred from the ELMIRA POLICE STATION. The HISS will welcome



Provides coverage at the Elmira Police Station location and the shelter/warming station as scheduled.


1.       Ability to have creative conversations about housing solutions.

2.       Maintain an understanding of agency housing programs and regulations, to provide clients a solution to their circumstances to secure the optimum housing solution possible.

3.       Ability to problem solve.

4.       Inquire and document client income and resources.

5.       Intake duties require the completion of assessments and applications with client(s).

6.       Enter client information and progress notes into HIMIS/AWARDS software system.

7.       Manage the Master List for the Department of Social Services outside of regular business hours.

8.       Review and complete Homeless Housing expectation and guidelines.

9.       Maintain regular dialogue with the Emergency Services Case Manager, through documentation and conversation, ensuring the needs of the clients are being addressed.

10.   When not on site at the Elmira Police Department, hotline calls require mandatory responsiveness to report to Elmira Police Department, not to exceed 15 minutes.

11.   General office and clerical duties.

12.   Attend team meetings as scheduled.



1.       Provide coverage as scheduled or needed.

2.       Responsible for regular monitoring all areas of facility regarding cleanliness, storage, appearance, and safety of all clients/staff.

3.       Responsible for completion of maintenance work orders for facility noted during shift.

4.       Completion of incident reports as applicable per the agency procedures.

5.       Develop an approach that will work with each client to create an environment that is calm and cohesive.

6.       Responsible for all functions required for day-to-day operations of the facility, during shift, i.e. supervision of meal preparation, supply inventory, transportation, medication oversight, chores, upcoming appointments, all in collaboration with the Emergency Services Case Manager.

7.       Ensuring needs of guests at motels are met as needed during your shift.

8.       Other duties as assigned.






High School Diploma or Equivalent and 3 years of paid practical experience preferred.