Job Application - Velocitii LLC

Job Posting OPEN

Inside Sales Representative

The Inside Sales Representative role is an amazing opportunity to assist Velocitii and their client to provide value-added healthcare products and wellbeing programs for their members. This position requires  efficiency and effective explaining of the different plans and benefits offered in a timely, accurate manner while delivering high-quality customer service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Provide superior customer service.

Become an expert in the client products and services and educate members on these available products and services.

Assist members in choosing a healthcare product portfolio by providing information on the products offered.

Utilize multitasking, using multiple computer applications/programs.

Complete inbound and/or outbound calls in a timely matter.

Document all calls.

Follow established building entry, compliance and system security policies.

Strictly adhere to all Nondiscrimination, relevant regulatory, compliance and accessibility guidelines.

Adhere to attendance requirements. 

Performs other duties as assigned


MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Excellent customer service and interpersonal skills.

Self-starter with the ability to work effectively both independently and collaboratively.

Knowledge of basic computer applications (Email, Word, Salesforce).

Excellent organization, time management and communication skills.

Customer Focus


PREFERRED EDUCATION AND EXPERIENCE

Medical terminology knowledge a plus. 

Customer service experience.

1 to 3 years of telephone customer service.


REQUIRED EDUCATION AND EXPERIENCE

High school diploma or GED