Job Posting OPEN
Housing Support Specialist
We are Hiring!
Charities of Chemung/Schuyler is growing and seeking a Housing Support
Specialist to join our Team.
Catholic Charities’ mission is to support all people in
need and advocate for social justice and human dignity in partnership with the
Diocese of Rochester and the greater community. We envision a
just and compassionate community rooted in love and the dignity of all
people. Our objectives are to address the needs of the community’s most vulnerable
people and to challenge conditions causing poverty and despair.
you're looking for an opportunity to express and explore your passion for
helping others, then join a team that truly makes a difference DAILY, in
people's lives. We are looking for empathetic, thoughtful candidates who have
enthusiasm for helping people. We have supportive leadership who invest in our
people and provide opportunities for employees to thrive, grow and learn.
miss out on being a part of something special!
Provide continuity of service through hands-on
instruction/assistance to participants, as needed in areas intended to
promote housing stability and independence. Ensure the safety and
wellbeing of all participants. Assist and support the duties, tasks and responsibilities
of the Senior Housing Case Manager as directed, as well as during his/her
absence. Assists with all aspects of compliance with OMH, HUD, OTDA, and
other contract and regulatory requirements.
Assist participants with annual recertifications, preparation,
submission, and renewal of
forms/documents such as social
security documents, tax and rent refund forms, housing applications, Department
of Social Services, etc.
While providing coverage to case managers, you will assist
participants to further develop the competencies such as, but not limited
to social support systems, daily living skills, and budgeting skills, using
community-based services whenever possible. Crisis interventions and de-escalation
techniques as appropriate.
Responsible for the renewal of file documents with expiration
dates that include release of information (ROI) and/or consents to release
information, housing quality inspection packets, and income verification.
Be available to provide double staffing coverage to all HCM during
home visits, as assigned.
Assist HCM with the turnover of apartments for all Housing
programs to ensure a timely turnover between participants.
Report and document all incidents, first aid treatments, medical
emergencies, or other crisis’ according to policy and procedures, while
providing coverage for HCM.
Maintain documentation in participant progress notes that pertain
to significant events, progress toward goals, daily struggles, difficulty
with other participants/neighbors, collateral contacts with participant
providers, while providing coverage for HCM or when appropriate.
Participate in scheduled team meetings maintaining updates on the
status of all participants.
Maintain clear and regular dialogue with all staff, to ensure
continuity of care is maintained.
Follow agency safety, and emergency protocols.
Be apprised and familiar with the participant emergency contacts,
hotline protocol and the location of emergency supplies at facility, utilizing
police, crisis, and hotline interventions as necessary to ensure the safety and
well-being of all participants.
Complete file audits every 3 months and provide audits to assigned
HCM and assigned supervisor.
Assist with completing medication counts.
Complete file audits for discharged clients and provide to HCM and
Complete audits on fire drill book, reports findings to HCM and
Assist HCM with completing filing as needed.
Become knowledgeable of and institute the guidelines and
regulations for all housing programs, per the funders’ regulations.
Ensure that people exercise their rights and that rights are not
restricted without due process.
Ensure people are treated with dignity and respect.
Maintain and expand skills and knowledge relevant to providing
high quality support and services, keeping abreast of and following
program policies and procedures.
Appropriately communicate all pertinent information to the
assigned HCM and/or assigned supervisor.
Assist participants with transportation, as requested by Program
Supervisor; including scheduled appointments or emergency needs should they
Maintain agency vehicles in a safe, clean, and functional
condition, reporting any concerns or problems to an immediate supervisor.
Attending all mandatory staff meetings, staff development training
and mandatory compliance training.
Maintain flexibility in work schedule based on needs of program
participants and be willing to work overtime, non-traditional hours and/or
covering additional shifts on an emergency basis as requested by a
supervisor or Director.
Perform other duties as assigned.
Demonstrate ethical business practices, in conformance with all
state and federal laws and regulations.
Possess excellent verbal and written communication skills.
Ability to multi-task and prioritize duties.
Willingness to foster agency, department and program wide
cooperation and teamwork through use of positive/constructive communication
Ability to maintain absolute confidentiality of all records
reviewed including consumer records, employee records and billing records.
Proficiency and experience with PC’s and Microsoft applications.
Ability to analyze and interpret data and to handle problem
Possession of a valid NYS Driver’s license and a driver's record
considered acceptable by agency and insurance carrier.
Continuous use of a reliable, registered, and insured vehicle.
Demonstrate commitment to Agency Mission Statement.
Working knowledge of community resources and funding systems
external to the agency.
Demonstrated knowledge of program compliance, regulations, and
requirements of funding sources, HIPAA, and with the policies of Gateways
Community Living Program including the Catholic Charities.
Ability to meet the following physical requirements with or
without reasonable accommodation:
Use hands to manipulate, handle, feel, and control items or
equipment, including motor vehicles.
Stand, sit, walk, bend, stoop, kneel, and reach,
Climb up or down stairs,
Able to reach above or below shoulders,
Occasionally lift or move objects weighing up to 10 lbs.,
Sitting at a desk or in a vehicle for long periods of time to
perform certain job functions,
Able to read, write and interpret written documents.
Position Title: Housing
Salary: $20.00-20.50/hour depending on
education and experience.
Schedule: Full Time: Monday-Friday
We offer a comprehensive benefits package (see below) to our
full-time workforce members who work 30 or more hours per week.
are we looking for?
Someone who is passionate about making a positive impact in
Someone who values partnership and works well both
individually and as a part of a team.
Someone who is empathetic, ethical, and goal orientated.
Someone who is a great communicator and has exemplary
attention to detail.
EXPERIENCE: Two years
previous experience directly with participants in the mental health field preferred.
you will get:
offer a comprehensive benefits package (see below) to our full-time workforce
members who work 30 or more hours per week.
depending on education and experience.
Full time, M-F
Paid Time Off: Accrue up
to 10 days in the first year, 15 days after 1st Anniversary.
Holidays: 12 paid
NY State Paid Sick Leave
Agency Sick Leave
Group and Term Life
403b Retirement Plan,
with agency contribution for those that qualify (subject to agency performance)
My Better Benefits –
provides discounts and savings on thousands of products and services.
Our hiring process and timeline:
Applications will be reviewed regularly until the position is
Phone screenings will be conducted with qualified candidates.
In-person one-hour interviews will be conducted with
candidates who advance after the phone screening
In-person interviews are typically with 2-4 Interviewers
Selected candidate(s) to start ASAP.
***Catholic Charities is committed to leveraging the talent
of a diverse workforce to create great opportunities for our agencies and our
people. EOE/AA Disability/Vet