Job Application - Catholic Charities Of Chemung Schuyler

Job Posting OPEN

Housing Support Specialist

We are Hiring!


Catholic Charities of Chemung/Schuyler is growing and seeking a Housing Support Specialist to join our Team.


Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.


If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.


Don't miss out on being a part of something special!


Primary Functions:

Provide continuity of service through hands-on instruction/assistance to participants, as needed in areas intended to promote housing stability and independence. Ensure the safety and wellbeing of all participants. Assist and support the duties, tasks and responsibilities of the Senior Housing Case Manager as directed, as well as during his/her absence. Assists with all aspects of compliance with OMH, HUD, OTDA, and other contract and regulatory requirements.


Specific Duties:

·         Assist participants with annual recertifications, preparation, submission, and renewal of 

forms/documents such as social security documents, tax and rent refund forms, housing applications, Department of Social Services, etc.

·         While providing coverage to case managers, you will assist participants to further develop the competencies such as, but not limited to social support systems, daily living skills, and budgeting skills, using community-based services whenever possible. Crisis interventions and de-escalation techniques as appropriate.

·         Responsible for the renewal of file documents with expiration dates that include release of information (ROI) and/or consents to release information, housing quality inspection packets, and income verification.

·         Be available to provide double staffing coverage to all HCM during home visits, as assigned.

·         Assist HCM with the turnover of apartments for all Housing programs to ensure a timely turnover between participants.

·         Report and document all incidents, first aid treatments, medical emergencies, or other crisis’ according to policy and procedures, while providing coverage for HCM.

·         Maintain documentation in participant progress notes that pertain to significant events, progress toward goals, daily struggles, difficulty with other participants/neighbors, collateral contacts with participant providers, while providing coverage for HCM or when appropriate.

·         Participate in scheduled team meetings maintaining updates on the status of all participants.

·         Maintain clear and regular dialogue with all staff, to ensure continuity of care is maintained.

·         Follow agency safety, and emergency protocols.

·         Be apprised and familiar with the participant emergency contacts, hotline protocol and the location of emergency supplies at facility, utilizing police, crisis, and hotline interventions as necessary to ensure the safety and well-being of all participants.

·         Complete file audits every 3 months and provide audits to assigned HCM and assigned supervisor.

·         Assist with completing medication counts.

·         Complete file audits for discharged clients and provide to HCM and assigned supervisor.

·         Complete audits on fire drill book, reports findings to HCM and assigned supervisor.

·         Assist HCM with completing filing as needed.

·         Become knowledgeable of and institute the guidelines and regulations for all housing programs, per the funders’ regulations.

·         Ensure that people exercise their rights and that rights are not restricted without due process.

·         Ensure people are treated with dignity and respect.

·         Maintain and expand skills and knowledge relevant to providing high quality support and services, keeping abreast of and following program policies and procedures.

·         Appropriately communicate all pertinent information to the assigned HCM and/or assigned supervisor.

·         Assist participants with transportation, as requested by Program Supervisor; including scheduled appointments or emergency needs should they arise.

·         Maintain agency vehicles in a safe, clean, and functional condition, reporting any concerns or problems to an immediate supervisor.

·         Attending all mandatory staff meetings, staff development training and mandatory compliance training.

·         Maintain flexibility in work schedule based on needs of program participants and be willing to work overtime, non-traditional hours and/or covering additional shifts on an emergency basis as requested by a supervisor or Director.

·         Perform other duties as assigned.


Additional Requirements:

·         Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.

·         Possess excellent verbal and written communication skills.

·         Ability to multi-task and prioritize duties.

·         Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.

·         Ability to maintain absolute confidentiality of all records reviewed including consumer records, employee records and billing records.

·         Proficiency and experience with PC’s and Microsoft applications.

·         Ability to analyze and interpret data and to handle problem resolution.

·         Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.

·         Continuous use of a reliable, registered, and insured vehicle.

·         Demonstrate commitment to Agency Mission Statement.

·         Working knowledge of community resources and funding systems external to the agency.

·         Demonstrated knowledge of program compliance, regulations, and requirements of funding sources, HIPAA, and with the policies of Gateways Community Living Program including the Catholic Charities.

Ability to meet the following physical requirements with or without reasonable accommodation:

·         Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.

·         Stand, sit, walk, bend, stoop, kneel, and reach,

·         Climb up or down stairs,

·         Able to reach above or below shoulders,

·         Occasionally lift or move objects weighing up to 10 lbs.,

·         Sitting at a desk or in a vehicle for long periods of time to perform certain job functions,

·         Able to read, write and interpret written documents.

Position Title:  Housing Support Specialist

Salary: $20.00-20.50/hour depending on education and experience.

Schedule: Full Time: Monday-Friday

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Who are we looking for?

·         Someone who is passionate about making a positive impact in the community.

·         Someone who values partnership and works well both individually and as a part of a team.

·         Someone who is empathetic, ethical, and goal orientated.

·         Someone who is a great communicator and has exemplary attention to detail.


EDUCATION: Highschool Diploma/GED


EXPERIENCE: Two years previous experience directly with participants in the mental health field preferred.


What you will get:


We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

·         Salary: $20.00-20.50/hour depending on education and experience.

·         Full time, M-F

·         Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.

·         Holidays: 12 paid holidays

·         NY State Paid Sick Leave

·         Agency Sick Leave

·         Medical Insurance

·         Dental Insurance

·         Vision Insurance

·         Group and Term Life Insurance

·         Short-Term Disability

·         Long-Term Disability

·         Supplemental Insurances

o   Hospital

o   Accident

o   Auto

o   Pet

o   Specified Disease

·         Flexible Spending Account

·         Legal Plan

·         Identity Plan

·         Employee Assistance Program

·         403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)

·         My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

·         Applications will be reviewed regularly until the position is filled.

·         Phone screenings will be conducted with qualified candidates.

·         In-person one-hour interviews will be conducted with candidates who advance after the phone screening

·         In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet