Job Application - Catholic Charities Of Steuben County

Job Posting OPEN

Healthy Family Program Supervisor

Please note: You must complete each section of the employment application in order to be considered for the next steps in our recruitment process. Attaching a resume will not take the place of your completed application. Thank you.

PRIMARY FUNCTIONS:  Program Supervisors are responsible for the direct supervision of assigned home visitors.  They actively participate in the development and implementation of the program and work collaboratively with area service providers to make sure the goals of the program are met.



  1. Provides formal, strength-based, reflective, clinical and administrative supervision as required by Healthy Families Standards to all assigned Family Support Specialists and/or Family Resource Specialists on a weekly basis as well as day-to-day informal support
  2. Performs various quality assurance tasks such as observations of assigned staff, surveying/review of participant surveys, participant record reviews and employee performance appraisals
  3. Assists staff in supporting families to become empowered to identify strengths and set goals
  4. Monitors staff performance, program caseloads, performance targets and performance indicators
  5. Assists in staff selection and orientation as well as facilitating on going trainings
  6. Ensures completion and approval of all required data entry forms in the HFNY Management Information System.
  7. Act as liaison with community agencies
  8. Functions as team leader at assigned site, facilitating team meetings and overseeing planning of events.
  9. Assists in the development of policies and procedures
  10. Works closely with all referral sources and community agencies to ensure families’ needs are being met
  11. Regularly discusses participant service involvement with staff and assures that any participant which may involve ‘imminent harm’ is referred to CPS, as well as reviews and approves all CPS reports made by staff
  12. Attends trainings and conferences as required including HFNY Core Training(s) and HFNY Advanced Training(s).
  13. Attends and actively participates in Healthy Families Steuben Team Meetings
  14. Attends and actively participates in required HFNY and PCA Quality Assurance Visit.
  15. Ensures program services provided are in adherence to HFA Best Practice Standards, HFNY Policy, and HFS Procedure
  16. Assist in purchasing for program needs
  17. Performs other related duties as assigned


TITLE OF DIRECT SUPERVISOR:  Healthy Families Steuben Program Coordinator



Master’s degree in human services or fields related to working with children and families, or Bachelor’s Degree in these fields with 3 years of relevant experience.


ADDITIONAL REQUIREMENTS:  As a representative of the Agency, the Program Supervisor reinforces the implementation of the Agency’s philosophy and program.  His/her relationship with children and families and the community reflect the highest professional standards possible.


  1. Sense of acceptance and fairness, with the ability to empower and nurture.
  2. Administrative experience in a human service program, including experience in quality assurance and program improvement and site development.
  3. A solid understanding of or experience in supervision and motivating staff, as well as providing support to staff in stressful work environments.
  4. Knowledge of infant and child development and parent-child attachment.
  5. Experience with family services which embrace the concepts of family-centered and strength-based service provision.
  6. Knowledge of maternal-infant health and dynamics of child abuse and maltreatment.
  7. Experience in home visiting with a strong background in prevention services to the 0-3 population.
  8. Infant mental health endorsement preferred
  9. Experience with reflective practice preferred.
  10. Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
  11. Possess excellent verbal and written communication skills.
  12. Previous experience working with diverse populations, including low to moderate income families.
  13. Ability to prioritize and multi-task duties.
  14. Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
  15. Ability to maintain absolute confidentiality in regards to all records reviewed including client records, employee records and billing records.
  16. Proficiency and experience with PC’s and Microsoft applications.
  17. Ability to analyze and interpret data and to handle problem resolution.
  18. Possession of a valid drivers license and a drivers record considered acceptable by agency and insurance carrier.
  19. Continuous use of reliable, registered and insured vehicle.
  20. Demonstrates full adherence to the CC of Steuben Code of Conduct and all policies/procedures related to compliance.
  21. Demonstrate commitment to program and agency mission statement.
  22. Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.