Job Posting CLOSED
Membership Recruiter - Syracuse/Cortland
Are you looking for a rewarding position working with our youth and adult membership population? Girl Scouts of NYPENN Pathways has an opening for a Membership Recruiter who will serve Onondaga and Cortland counties. This position is instrumental in helping us with our mission of building girls of courage, confidence and character who make the world a better place.
The Membership Recruiter is a key member of the GSNYPENN staff
delivering a superior customer experience through service by way of engagement,
retention and recruitment. They are responsible for growing our adult membership
and girl membership as well as retaining our current members by providing
exceptional program opportunities, including troops, series, and program
activities for members and potential members to meet assigned membership goals.
Essential Duties and Responsibilities:
- Generate membership within assigned
territory, including troops, series and individual members, both girl and
adult, by being creative, determined and dynamic
- Operate as one of the points of
contact for assigned territory
- Develop and maintain relationships
and partnerships to sustain and grow membership in an assigned area
- Assure support and services are provided
for members and potential members. For example, this includes providing Girl Scout
experiences by way of troop, series and events for our girl members as
well as providing information, guidance and assistance to our membership
and caregivers.
- Forecast and track member metrics
- Manage multiple projects, working to
carry out member goals while meeting council goals
- Identify opportunities to grow
membership within assigned territory
- Coordinate with staff members to
ensure consistent service
- Collaborate with engagement and
support teams to reach prospective members
- Service multiple areas concurrently,
often meeting deadlines
- Maintain member records and
communications
- Deliver on GSUSA initiatives and
special projects
Minimum Qualification Standards:
· High
school diploma required; associate’s degree preferred and/or 4 years of
relevant experience.
· One
to two years previous related experience
· Must have valid driver's license and be able to travel throughout assigned region
· Must have ability to work a flexible schedule to accommodate frequent evening and weekend
work.
Required, Specialized, or Technical Knowledge:
· Advanced customer service skills, even
in the most difficult situations. Commits to satisfying internal and external
customers and takes responsibility to resolve customer complaints; responds
to customer requests in a timely manner; elicits
feedback from customers; creates strategies to help the organization serve
customers more effectively; considers both short and long-term interests of the
customer in making service decisions
· Proven oral and written communication abilities with an emphasis
on active listening and customer service skills; able to communicate
effectively with a diverse group of customers, volunteers and staff
·
Self-starter
who can work independently and takes initiative; is flexible, adaptable,
organized and has a strong attention to detail
· Use of Microsoft Office to include Word, Outlook, Excel,
PowerPoint, Salesforce, Vendor-specific software, inventory and retail software.
Physical Requirements:
Ability to lift or exert up to 25 pounds of
force occasionally.
Environmental Conditions:
·
Average 20% day-time travel to meetings,
cultivation opportunities, and activities.
·
40% evening and weekend work conditions occur
regularly throughout the membership year.
An Equal Opportunity
Employer M/F/DP/V and LGBTQ