Bank of the Southern Tier Seeks a Data Entry Specialist
We believe in work-life balance!
At the Food Bank of the Southern Tier, we
are committed to creating a future without hunger where access to healthy food
by all is recognized as fundamental to the well-being and success of
individuals and the foundation of a strong, vibrant society. We are striving to be a client-focused,
engaged, high-performing team, leading a collaborative effort across our region
to ensure equitable access to nutritious food through our values of Integrity,
Learning, Inclusion, Caring, Respect, and Abundance.
Who are we looking for?
Are you passionate about making a difference
in your community? Do you want to be part of an organization that strives to build
hunger-free communities through fundraising, corporate sponsorships, donors,
and general gift donations? Look no further! The Food Bank of the Southern Tier
is seeking a dynamic and driven Data Entry Specialist to assist our Development
and Community Engagement Team in supporting our mission and driving positive
changes in the lives of countless individuals.
Starting Wage: $18.00 - $19.50 per hour based on a 35-hour workweek.
The Data Entry Specialist is responsible for the
accuracy and timeliness of gift processing and efficient maintenance of the
donor management databases. This position is
key in enhancing donor relations by creating a positive experience for donors
through timely communication and responding to donor inquiries. Required skills
include time management, curiosity, exceptional attention to detail, accuracy,
ability to work independently, forward-thinking, and not being afraid to ask
questions while seeking correct answers. This
position works closely with the Development/Community Engagement, Business
Services, and Finance teams.
Gift Entry & Financial Reconciliation
Accountable for the proper
processing and commitment of daily gift batches in accordance with policies and
procedures, including checks, credit cards, online, direct deposits,
third-party platforms, recurring gifts, matching gifts, employee gifts, and
gifts in kind in a timely and accurate fashion, adhering to the Food Bank’s
policy of a 24–48-hour turnaround for gift receipt/acknowledgment process, and
updating the monthly batch tracking spreadsheet.
with assessing the overall gift-processing workflow.
Analyze gifts to determine proper coding, including the
selection of campaigns, funds, appeals, tributes, etc. for each gift to be set
up and processed.
Proactively communicate with donors, third-party
advisories, or financial organizations to resolve any issues or questions that
arise during gift entering.
Completion of the Direct Mail import process as directed
by vendor schedule.
Work with the Business Service Department and Finance to
ensure all gifts and payments are reconciled, including but not limited to
mid-month reports, month-end and year-end balancing.
Ensuring accurate data entry
for financial reporting.
Data Integrity Management
Assisting the Development
Department with the maintenance and oversight of Raiser’s Edge NXT, third-party
platforms, and fundraising tools; attending regular training on Raiser’s Edge
for best practices and software updates.
data accuracy by updating constituent records, compiling biographical
information, monitoring, cleaning, and merging duplicate records.
Review and edit gift batches daily for accuracy.
data quality control and audit queries.
donor addresses and mailing preferences.
Perform annual, quarterly, and monthly data clean-up as
scheduled in department work plans, and as requested.
Review of constituent records with a goal of having as complete
and accurate data as possible.
Audit records monthly as part of the close of the month
and adjust discrepancies.
Maintain the confidentiality of donor records.
to identify opportunities to further streamline database standard operating
procedures, and develop and document department processes, protocols, and
technology use, especially relating to Raiser’s Edge.
Solve complex situations with a willingness to ask
questions and dig deeper to find a resolution.
Work with the Development &
Community Engagement team to understand workflows and standard operating
Generating monthly, quarterly, and annual fundraising
as a backup with the completion of stewardship efforts and acknowledgment
event RSVPS; preparing pledge and donation reports for event campaigns; and
supporting post-event processing, data entry, and reporting.
with events and stewardship activities.
filing in an organized fashion.
for answering donor phone calls and directing them to the appropriate resource
to answer their questions.
in training and best practice use with all FBST staff that regularly use
Other duties as assigned.
TITLE OF DIRECT SUPERVISOR: Annual Fund Manager
WORK SCHEDULE: Monday – Thursday, 8am
– 4pm, and Friday, 8am – 1pm
WORK TYPE: On-site
Associate degree plus 3 years’ experience or equivalent
combination of education and experience in data entry is preferred.
experience in a Fundraising environment supporting capital campaigns/major
gifts a plus.
experience in food banking and/or the nonprofit industry is preferred but not
in using Microsoft Word, Excel, Outlook, Teams, Virtual Meetings and other
learning platforms is strongly preferred.
of basic accounting practices and Raiser’s Edge is a plus.
written, verbal, and interpersonal communication skills.
organizing, time-management, and planning skills with the ability to multi-task
and prioritize duties.
The Food Bank of the Southern Tier is committed
to creating a diverse, equitable, and inclusive environment and is proud to be
an equal-opportunity employer. Individuals who bring that perspective and
support diversity, equity, and inclusion in all forms are strongly encouraged
What we offer:
Food Bank of the Southern Tier offers a
well-rounded and comprehensive benefits program to our full-time workforce
members who work 30 or more hours per week.
position, working 35 hours per week. We believe in work-life balance!
Paid Time Off, 10 days to
start, 15 days after 1st Anniversary.
Holidays 12-14 paid holidays
and a flexible, family-friendly schedule.
Medical, Dental, & Vision
Short- & Long-Term
Critical Illness Insurance
Flexible Spending Account
Health Savings Account
Legal & Identity Plans
Employee Assistance Program
My Better Benefits – provides
discounts and savings on thousands of products and services.
Our hiring process and timeline:
Applications will be reviewed
regularly until the position is filled.
Phone screenings will be
conducted with qualified candidates.
In-person or Zoom one-hour
interviews will be conducted with candidates who advance after the phone
In-person interviews are
typically with 2-5 Interviewers
Upon acceptance and completion
of background check, the start date is approximately 2 weeks.