Job Application - Cortland County Community Action Program

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Family Support Specialist

Begin or continue your Human Service career with Healthy Families today! The Healthy Families program through CAPCO Family Development program works with Cortland County Families to provide resources and support to empower individuals and encourage strong, healthy families. The Family Support Specialist position works frontline with families initiating contact and providing the support and resources deemed necessary.


Position: Family Support Specialist

Program: Healthy Families component of the Family Development Program

Reports to: Program Supervisor, Healthy Families

Status: Full-time, Non-Exempt

Schedule: Monday through Friday, 8am-4pm for 37.5 hours per week

Starting Wage: $16-18 per hour

Valid Driver's License is required


Job Function: Responsible for establishing a trusting relationship with families through initiating and maintaining regular, long-term contact with families for the purpose of strengthening the parent-child relationship, providing child development information, offering support in the areas of goal setting and problem solving.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Initiate and maintain regular contact with families, primarily in their homes.
  • Conduct interviews in the home to identify at-risk families and making appropriate referrals to community resources
  • Assist Program participants in making and attending health and human service appointments, including activities related to employment and educational goals.
  • Assist parents to improve their skills to optimize the home environment for the child's well-being and safety.
  • Timely and accurate documentation in a computer-based information system daily.
  • Assist families to strengthen parent-child relationships, provide resources as necessary
  • When in person visits occur, you will be required to travel throughout the county daily and the use of your personal vehicle may be required sometimes. 
  • Provide prenatal and other health education
  • Keep the Program leadership advised on unified community concerns and issues on a regular basis through scheduled meetings.
  • Applicant must be able to maintain strict confidentiality and appropriate boundaries with families based on policies by local agency and funding sources.
  • Work cooperatively with other CAPCO programs and community agencies


Qualifications and Requirements: Associates degree in human services or related field and at least 1 year experience working with at risk families and/or children or High school diploma / GED plus three years life/work experience caring for young children or providing family development services required.              


CAPCO is an Equal Opportunity Employer and we do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, sexual orientation, age, and physical or mental disability. CAPCO will make reasonable accommodations for qualified candidates in adherence of the Americans with Disabilities Act and New York Human Rights Act.