Job Application - Girl Scouts Of NYPENN Pathways Inc

Job Posting CLOSED

Membership Engagement Manager (covering Onondaga & Cortland Counties)

Are you looking for an exciting opportunity where you can make a difference by working to build girls of courage, confidence, and character, who make the world a better place?  If so, we are interested in talking to you!  We are seeking a Membership Engagement Manager to cover Onondaga and Cortland counties.

The Membership Engagement Managers (MEM) are key members of the GSNYPENN staff delivering a superior customer experience through service by way of engagement, retention and recruitment. They are responsible for growing our adult membership and girl membership as well as retaining our current members by providing exceptional program opportunities, including troops, series, and program activities for members and potential members to meet assigned membership goals. 


Essential Duties and Responsibilities:


       Generate membership within assigned territory, including troops, series and individual members, both girl and adult, by being creative, determined and dynamic

       Operate as one of the points of contact for assigned territory

       Develop and maintain relationships and partnerships to sustain and grow membership in an assigned area

       Assure support and services are provided for members and potential members. For example, this includes providing Girl Scout experiences by way of troop, series and events for our girl members as well as providing information, guidance and assistance to our membership and caregivers.

       Communicate member needs and demands to leadership

       Forecast and track member metrics

       Manage multiple projects, working to carry out member goals while meeting council goals

       Identify opportunities to grow membership within assigned territory 

       Coordinate with staff members to ensure consistent service

       Collaborate with engagement and support team to reach prospective members

       Service multiple areas concurrently, often meeting deadlines

       Maintain member records and communications

       Deliver on GSUSA initiatives and special projects 

       Must be flexible and receptive to change 

       Other duties as assigned 

Minimum Qualification Standards:

       High school diploma required; associate’s degree preferred and/or 4 years of relevant experience. 

       One to two years previous related experience 

       Must have own transportation and maintain a valid driver’s license.

       Frequent travel is required. 

       Must have ability to work a flexible schedule to accommodate frequent evening and weekend work.


Required, Specialized, or Technical Knowledge:


       Advanced customer service skills, even in the most difficult situations. Commits to satisfying internal and external customers and takes responsibility to resolve customer complaints; responds to customer requests in a timely manner; elicits feedback from customers; creates strategies to help the organization serve customers more effectively; considers both short and long-term interests of the customer in making service decisions

       Proven oral and written communication abilities with an emphasis on active listening and customer service skills; able to communicate effectively with a diverse group of customers, volunteers and staff 

       Self-starter who can work independently and takes initiative; is flexible, adaptable, organized and has a strong attention to detail 

       Ability to view the council as a whole vs. individualized regions or federations to insure consistent opportunities and messaging.

       Must subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.  

      We offer a comprehensive benefits package which includes a generous amount of PTO, 403b Retirement Savings Plan with a matching contribution, health, dental, vision, FSA, life insurance, $20/pay period phone reimbursement, mileage reimbursement, staff discounts, voluntary benefits and a wonderful and supportive work environment.