Job Posting OPEN
Housing Point of Entry Clerk
Initial point of contact to individuals
entering the Samaritan Center, requiring the ability to maintain a professional,
compassionate, and welcoming atmosphere. Provide crisis intervention, assist
with emergency housing needs and provide referrals within the community. Assist
vulnerable individuals and/or families with short-term emergency housing needs,
including linking them to the appropriate in-house staff for additional assistance.
- Greet clients and complete data entry intake process.
- Conduct assessments and/or pre-screenings with individuals.
crisis intervention, both in-person and on the phone.
information and referral, housing search assistance, etc. to clients.
all program materials in an appropriate manner.
of assigned paperwork and statistical data in an accurate and timely
- Determine initial need and refer to in-house staff or provide
community information to facilitate appropriate linkages.
- Assists in the receipt of applications and gathering of supporting
documentation, providing information to applicable in-house staff.
- Reviewing all motel billing, disputing any inaccuracies, then
performing data entry for web invoicing and billing DSS as applicable.
- Assists in
processing activities associated with initial and ongoing case
- Refer to
in-house service providers.
familiar with and enforce funding contracts related to the program and the
- Maintain and
update client information through data tracking program and hard copy
- Assist in the
gathering and data entry of information associated with
monthly/ quarterly/ annual reports.
- Maintain confidentiality
of each and every client.
for answering phones, transferring to appropriate staff, filing and
maintaining control of the front reception area ensuring individuals are
seen in a timely manner.
- Assist with
the management of manage client files/filing.
in-house backup to other Samaritan Center staff and volunteers when
required on site and at the Shelter when necessary.
in daily janitorial duties which include maintaining front office area,
restrooms, pantry area and trash disposal.
projects as assigned by supervisor or director.
- Adhere to
policies and procedures of agency.
- Other duties
High School diploma or GED. Associates degree in Health and or Human Services preferred.
Two years’ experience
in similar work setting, providing customer service, crisis
mediation skills to various socio-economic, ethnic, and racial populations.
A combination of education
and experience may be substituted at the discretion of the Executive Director.