Job Application - Catholic Charities Of Chemung Schuyler

Job Posting CLOSED

Housing Point of Entry Clerk

We are Hiring!


Catholic Charities of Chemung/Schuyler is growing and seeking Housing Point of Entry Clerk to join our Team.


Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.


If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.


Don't miss out on being a part of something special!


Primary Functions:

The Housing Point of Entry Clerk will be the initial point of contact to individuals entering the Samaritan Center, requiring the ability to maintain a professional, compassionate, and welcoming atmosphere. Provide crisis intervention, assist with emergency housing needs, and provide referrals within the community. Assist vulnerable individuals and/or families with short-term emergency housing needs, including linking them to the appropriate in-house staff for additional assistance.



Specific Duties:


·         Greet clients and complete data entry intake process.

·         Conduct assessments and/or pre-screenings with individuals.

·         Provided crisis intervention, both in-person and on the phone.

·         Provide information and referral, housing search assistance, etc. to clients.

·         Maintain all program materials in an appropriate manner.

·         Completion of assigned paperwork and statistical data in an accurate and timely manner.

·         Determine initial needs and refer to in-house staff or provide community information to facilitate appropriate linkages.

·         Assists in the receipt of applications and gathering of supporting documentation, providing information to applicable in-house staff.

·         Reviewing all motel billing, disputing any inaccuracies, then performing data entry for web invoicing and billing DSS as applicable.

·         Assists in processing activities associated with initial and ongoing case maintenance.

·         Refer to in-house service providers.

·         Be familiar with and enforce funding contracts related to the program and the program rules/policies.

·         Maintain and update client information through data tracking program and hard copy files.

·         Assist in the gathering and data entry of information associated with

·         monthly/ quarterly/ annual reports.

·         Maintain confidentiality of every client.

·         Responsible for answering phones, transferring appropriate staff, filing and maintaining control of the front reception area ensuring individuals are seen in a timely manner.

·         Assist with the management of client files/filing.

·         Provide in-house backup to other Samaritan Center staff and volunteers when required on site and at the Shelter when necessary.

·         Assist in daily janitorial duties which include maintaining front office area, restrooms, pantry area and trash disposal.

·         Special projects as assigned by supervisor or director.

·         Attend required meetings/training.

·         Adhere to policies and procedures of agency.

·         Other duties as assigned.

Position Title:  Housing Point of Entry Clerk

Salary: $20.00-20.50/hour depending on education and experience.

Schedule: Full time, Monday through Friday

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Who are we looking for?

·         Someone who is passionate about making a positive impact in the community.

·         Someone who values partnership and works well both individually and as a part of a team.

·         Someone who is empathetic, ethical, and goal orientated.

·         Someone who is a great communicator and has exemplary attention to detail.


·         High School diploma or GED. Associate degree in health and or Human Services preferred.

·         Two years’ experience in similar work setting, providing customer service, crisis intervention and mediation skills to various socio-economic, ethnic, and racial populations.

·         A combination of education and experience may be substituted at the discretion of the Executive Director.


What you will get:


We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

·         Salary: $20.00-20.50/hour depending on education and experience.

·         Full time, Monday through Friday

·         Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.

·         Holidays: 12 paid holidays

·         NY State Paid Sick Leave

·         Agency Sick Leave

·         Medical Insurance

·         Dental Insurance

·         Vision Insurance

·         Group and Term Life Insurance

·         Short-Term Disability

·         Long-Term Disability

·         Supplemental Insurances

o   Hospital

o   Accident

o   Auto

o   Pet

o   Specified Disease

·         Flexible Spending Account

·         Legal Plan

·         Identity Plan

·         Employee Assistance Program

·         403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)

·         My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

·         Applications will be reviewed regularly until the position is filled.

·         Phone screenings will be conducted with qualified candidates.

·         In-person one-hour interviews will be conducted with candidates who advance after the phone screening

·         In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet