Job Application - Catholic Charities Of Chemung Schuyler

Job Posting OPEN

Housing Point of Entry Clerk

Initial point of contact to individuals entering the Samaritan Center, requiring the ability to maintain a professional, compassionate, and welcoming atmosphere. Provide crisis intervention, assist with emergency housing needs and provide referrals within the community. Assist vulnerable individuals and/or families with short-term emergency housing needs, including linking them to the appropriate in-house staff for additional assistance. 

SPECIFIC DUTIES:

1. Greet clients and complete data entry intake process.
2. Conduct assessments and/or pre-screenings with individuals.
3. Provided crisis intervention, both in-person and on the phone.
4. Provide information and referral, housing search assistance, etc. to clients.
5. Maintain all program materials in an appropriate manner.
6. Completion of assigned paperwork and statistical data in an accurate and timely manner.
7. Determine initial need and refer to in-house staff or provide community information to facilitate appropriate linkages.
8. Assists in the receipt of applications and gathering of supporting documentation, providing information to applicable in-house staff.
9. Reviewing all motel billing, disputing any inaccuracies, then performing data entry for web invoicing and billing DSS as applicable.
10. Assists in processing activities associated with initial and ongoing case maintenance.
11. Refer to in-house service providers.
12. Be familiar with and enforce funding contracts related to the program and the program rules/policies.
13. Maintain and update client information through data tracking program and hard copy files.
14. Assist in the gathering and data entry of information associated with

monthly/ quarterly/ annual reports.

15. Maintain confidentiality of each and every client.
16. Responsible for answering phones, transferring to appropriate staff, filing and maintaining control of the front reception area ensuring individuals are seen in a timely manner.
17. Assist with the management of manage client files/filing.
18. Provide in-house backup to other Samaritan Center staff and volunteers when required on site and at the Shelter when necessary.
19. Assist in daily janitorial duties which include maintaining front office area, restrooms, pantry area and trash disposal.
20. Special projects as assigned by supervisor or director.
21. Attend required meetings/trainings.
22. Adhere to policies and procedures of agency.
23. Other duties as assigned.

QUALIFICATIONS:

            High School diploma or GED. Associates degree in Health and or Human Services preferred.

            Two years’ experience in similar work setting, providing customer service, crisis intervention and

            mediation skills to various socio-economic, ethnic, and racial populations.

            A combination of education and experience may be substituted at the discretion of the Executive Director.