Job Posting CLOSED
Volunteer Coordinator
Food Bank of the Southern Tier Seeks a Volunteer
Coordinator
We believe in work-life balance!
At the
Food Bank of the Southern Tier, we are committed to creating a future without
hunger where access to healthy food by all is recognized as fundamental to the
well-being and success of individuals and the foundation of a strong, vibrant
society. We are striving to be a client-focused, engaged, high-performing
team, leading a collaborative effort across our region to ensure equitable
access to nutritious food through our values of Integrity, Learning, Inclusion,
Caring, Respect, and Abundance.
Are you
passionate about building strong relationships and empowering volunteers to
fight hunger?
In this
rewarding role, you'll be the heart of our volunteer program, fostering
connections and creating meaningful experiences for those who dedicate their
time to the FBST.
We're
looking for someone who:
· Has a passion for the Food Bank's mission and fighting
hunger in our community.
·
Thrives in a fast-paced collaborative environment and
enjoys building relationships.
·
Is a team player who can collaborate effectively with
diverse groups.
·
Possesses excellent communication, organization, and time
management skills.
FBST offers a
rewarding work environment where you can make a real difference!
Join us and be a
part of something bigger!
Starting
Wage: $23.00 - $25.00 per hour based on a 35-hour workweek.
Standard
Work Schedule: Monday – Thursday, 8:00 am – 4:00 pm, and Friday,
8:00 am – 1:00 pm.
PRIMARY
FUNCTIONS:
The
Volunteer Coordinator acts as the primary point of contact for the Food Bank of
the Southern Tier's (FBST) Production Volunteer Program, fostering connections
with the annual fundraising initiatives. Within the Production Volunteer
Program, the coordinator facilitates volunteer engagement in daily operational
tasks such as receiving, sorting, repacking, and order-building. This role
involves orchestrating meaningful activities and experiences that foster strong
relationships with volunteers, aligning their skills and availability with
suitable opportunities. Establishing and nurturing a positive rapport with
individual volunteers and volunteer groups is a key aspect of the position,
aimed at enhancing their dedication to the FBST mission. Additionally, the
Volunteer Coordinator oversees volunteer recruitment, retention, and
recognition efforts, conducts program outreach, and evaluates program
effectiveness to ensure a high-quality volunteer experience while meeting the
Food Bank's production requirements.
SPECIFIC
DUTIES:
Volunteer
Engagement & Management
·
Guarantee outstanding volunteer experiences by handling
incoming calls, coordinating schedules, and confirming commitments from both
individual and group volunteers.
·
Collaborate with community-based volunteer organizations,
including churches, college groups, local businesses, and individuals, to
promote upcoming events and cultivate interest in volunteering for the Food
Bank's initiatives.
·
Ensure positive volunteer experiences by matching
volunteers with appropriate projects and ensuring their safety and engagement.
·
Work cooperatively with the Production Team and/or other
departments to identify volunteer needs and schedule volunteers, ensuring that
volunteers are safe, feel appreciated, and are engaged in appropriate projects
best fitting their skills and abilities.
·
Work hands-on with volunteers on various projects such as
food sorting, repacking, order-building, cleaning work areas, and building food
boxes.
·
Oversee the orientation and volunteer experience process.
·
Coordinate orientation, tours, and stewardship activities.
·
Gather feedback to improve volunteer experiences.
·
Develop and coordinate volunteer recognition events and
celebrations.
·
Recognize volunteers and their commitment to FBST's mission
through thank you letters, certificates, picnics, and milestone celebrations.
·
In collaboration with the Production team, evaluate each
volunteer's job performance and appropriately address any volunteer issues
and/or concerns.
·
In partnership with the Development & Community
Engagement (DCE) team, cultivate relationships with corporate and community
groups to encourage financial support.
·
In coordination with the Corporate Partnerships Manager,
integrates corporate volunteers into the organization's fundraising strategy.
Communication
& Collaboration
·
Communicate regularly with the Production team about
volunteer shifts, corporate and business volunteer groups, and matters
impacting the Volunteer Production Program.
·
Assist in developing tools and programs to strengthen
volunteers' understanding of the Food Bank and offer hunger education
opportunities. Periodically evaluate the program utilizing volunteer surveys,
gathering feedback, and assessing performances; provide program recommendations
and adjustments, as needed, to strengthen the program and volunteer's overall
experience.
Reporting
& Recordkeeping
·
Enter and maintain accurate volunteer data in Raiser's
Edge, ensuring it reflects up-to-date contact details, communications, and
significant engagements with individual volunteers, corporate entities, and
other volunteer groups.
·
In coordination with the Communications team, create
promotional materials for the Food Bank's website to recruit volunteers and
increase awareness.
·
Coordinate and implement volunteer policies and procedures,
including agreements, waivers, and safety protocols.
·
Utilize Volunteer Hub and Raiser's Edge for efficient
volunteer management and reporting.
·
Showcase expertise in utilizing the Volunteer Hub online
registration software, ensuring a seamless and user-friendly registration
process for volunteers. Continuously optimize the registration process to be
efficient and adaptable, allowing for adjustments and improvements as necessary
to enhance the volunteer experience.
·
Utilize Raiser's Edge proficiently to monitor and analyze
volunteer data, ensuring efficient volunteer relations and program management,
including tracking volunteer hours, service dates, preferences,
accomplishments, and other relevant data to enhance the effectiveness of the
volunteer program.
·
Regularly assess the program's effectiveness by conducting
volunteer surveys, collecting feedback, and evaluating performance. Utilize the
data to offer recommendations and implement necessary adjustments to enhance
the program and improve the volunteer experience.
General
·
Perform other duties as assigned.
WORK TYPE: On-Site
QUALIFICATIONS:
- Associate degree plus 2 years’ experience or
equivalent combination of education and experience in
volunteer coordination or a customer service role is preferred.
- Prior experience in a Nonprofit Organization is a plus.
- Proficiency in using Microsoft Word, Excel, Outlook, Publisher,
PowerPoint, and Teams is strongly preferred.
- Knowledge of Volunteer Hub and Raiser’s Edge.
- Excellent written, verbal, and interpersonal communication skills.
- Excellent group facilitation skills.
- Strong organizing and planning skills with the ability to multi-task
and prioritize duties.
- Certified in SERV Safe (must be obtained within 180 days after
hire).
The Food Bank of the
Southern Tier is committed to creating a diverse, equitable, and inclusive
environment and is proud to be an equal opportunity employer. Individuals who
bring that perspective and support diversity, equity, and inclusion in all
forms are strongly encouraged to apply.
WHAT WE OFFER:
Food Bank of the
Southern Tier offers a well-rounded and comprehensive benefits program to our
full-time workforce members who work 30 or more hours per week.
- Salary: Range $23.00-25.00 per hour, based on experience.
- Full-time, non-exempt position. We believe in work-life balance!
- Paid Time Off,
10 days to start, 15 days after 1st Anniversary.
- Holidays 12-14
paid holidays and a flexible, family-friendly schedule.
- Medical,
Dental, & Vision Insurance
- Life Insurance
- Short- &
Long-Term Disability
- Critical
Illness Insurance
- Supplemental
Insurance
- Flexible
Spending Account
- Health Savings
Account
- Legal &
Identity Plans
- Employee
Assistance Program
- 6% Pension
- Employee 403(b)
- My Better
Benefits – provides discounts and savings on thousands of products and
services.