Job Posting OPEN
Emergency Services Assistant
We are Hiring!
Job
Posting: Emergency Services Assistant
Location:
12 Allen St. Hornell, Ny
Employment Type: Full-Time
Salary: $17.00
- $19.00 an hour
As a
regional agency of Catholic Charities of the Diocese of Rochester, Catholic
Charities of Tompkins/Tioga’s Mission is to support all people in need and
advocate for social justice and human dignity. We envision a just and
compassionate community rooted in love and the dignity of all people. Our
objectives are to address the needs of the community’s most
vulnerable people and to challenge conditions causing poverty and despair.
If you’re looking for an opportunity to express and explore
your passion for helping others, then join a team that truly makes a difference
DAILY, in people's lives. Don't miss out on being a part of something special!
About
the Role:
The
Emergency Services Assistant interacts with clients in need of food and other
basic needs. They will assist vulnerable individuals with short-term basic
needs including the following types of situations: transportation, emergency
and supplemental food, personal hygiene products, seasonal/holiday giveaway
events, utility assistance, rental, and other housing services. This will take place through assessment of
short-term emergency needs, advocacy with vendors, networking, and
collaboration with other human service providers, and/or making referrals to
other community partners. Additionally,
will collect and maintain client information through client database, referral
platform and track disbursement of funds, while maintaining
confidentiality.
Key Responsibilities:
1. Receives and
documents all Emergency Financial Assistance calls on shared spreadsheet.
2. Recruits, onboards,
trains, schedules volunteers. Ensures all necessary paperwork is complete prior
to start date and maintains volunteer “personnel” files.
3. Assists with
coordination of workshop offerings for clients, including registration, set up,
and acting as Emergency Services liaison.
4. Works with
Supervisors, Manager and Program Director to organize holidays and other events
with and for the community.
5. Assists with the
daily operations of the food pantry.
6. Accepts, sorts and
weighs food donations and communicates with on-site supervisors regularly.
7. Assists with placing
food orders from Food Bank and DOH, including safe food handling and
storage.
8. Aids in maintaining
the non-monetary donation log to ensure donors receive credit for donation.
9. Assists in generating
project service analysis data & reports as required for grant providers,
project partners, and the Development Department.
10. Follows all
regulatory expectations for Food Bank of the Southern Tier and NYS Department
of Health.
11. Ensures a
standardized needs assessment is conducted to determine emergency needs.
Short-term basic needs services are provided to eligible households with the
following types of situations: homelessness/at risk of homelessness, utility
shut-offs, prescription assistance, transportation, food, school supplies and
other as applicable.
12. Collects household
demographics and financial documentation to determine referrals to internal
program, eligibility for other Catholic Charities services, or community
partners.
13. Provides help with
stabilization through non-financial means such as negotiation with utility
companies, landlords, pharmacies, other vendors, and legal referral.
14. Aids in gathering
documentation required to secure funding.
15. Develops and
maintains an active and supportive interaction with appropriate community
partners to facilitate the most efficient and comprehensive use of resources.
16. Completes necessary documentation, progress notes, data entry, and/or
reports pertaining to services rendered.
17. Assists Supervisors,
Manager and Director with the implementation of management tools and support
systems to facilitate communication and tracking requirements.
18. Assists in
generating project service analysis data & reports as required for grant
providers, project partners, and the Development Department.
19. Respects the
confidentiality of each client and agency.
20. Ensures clients are
informed of rights to protect/release Personally Identifiable Information when
accessing funds or services provided by New York State funds or initiatives.
21. Maintains HIPPA
confidentiality & ensures clients are informed of HIPPA personal rights
& regulations.
22. Maintains updated
referral resources and daily management of projects.
23. Assists with
community food distribution (as applicable), local food drives, and other
seasonal/holiday events.
24. Cross trained to
provide support with food pantry services, financial services, and coverage at
other Emergency Services sites to ensure smooth daily operation of the program.
25. Maintains prudent
fiscal management of resources following operational policies, procedures, and
funding parameters.
26. Participates in
staff meetings, training, and other Catholic Charities functions as necessary.
27. Provides support
before, during and after fundraising events, including but not limited to
participating in fundraising events, and reaching out to businesses and
organizations for donations.
28.
Adheres to policies and procedures of agency.
29.
Other duties as deemed appropriate by the supervisor.
Qualifications:
- Associate degree or equivalency preferred, but high
school diploma considered with qualified experience.
- Two years of experience dealing with the provision of
human services and/or medical related area. Supervision experience
preferred. [Credential required if applicable]
Relevant combination of education and experience will be
considered
Preferred Skills:
· Adheres
to all applicable federal and state laws and regulations including, but not
limited to, those governing confidentiality, privacy, program, billing and
documentation standards. All duties must be performed in accordance with CCDR’s
corporate compliance and ethics program.
· Strong
organizational skills, with the ability to interact successfully and
cooperatively with a wide variety of people.
· Ability
to maintain absolute confidentiality in regard to all records reviewed
including consumer records, employee records and billing records.
· Proficiency
and experience with PC’s and Microsoft applications.
· Ability
to analyze and interpret data and to handle problem resolution.
· Possession
of a valid NYS Driver’s license and a driver's record considered acceptable by
agency and insurance carrier.
· Continuous
use of a reliable, registered, and insured vehicle.
Top
Benefits and Perks:
Join us and help make a positive impact in our community!
***Catholic Charities is committed to leveraging the talent
of a diverse workforce to create great opportunities for our agencies and our
people. EOE/AA Disability/Vet