Job Posting CLOSED
Emergency Services Director
PRIMARY FUNCTIONS:
The Emergency Services Director performs the responsibilities, tasks and
duties of the position under the general supervision of the Director of
Clinical Services. The Emergency
Services Director participates as an active member of the Catholic
Charities Steuben/Livingston Leadership Team and is
responsible for, directs, manages, coordinates, and supervises the delivery of
existing and future programs/services of the department including but not limited
to Emergency Shelter and Code Blue Housing, Emergency Financial Services,
Emergency Food Distribution/Pantry Services and Nutrition, Outreach, Education
Program (NOEP).
SPECIFIC DUTIES:
Supervision/Advocacy:
1.
Responsible for assisting Supervisors with interviewing,
hiring and supervising staff and for the completion of annual staff evaluations
of direct reports in accordance with agency policy.
2.
Responsible for acting as a resource person/advocate to
assure that all guests and clients have access to the services needed and to
assure that the rights and confidentiality of the individuals are not
overlooked or denied.
3.
Provide case supervision, supervise eligibility
determinations and resolve disputes together with site supervisors.
Grant Management:
4.
Participates in the completion of grant applications.
5.
Responsible for the completion and timely submission of
all internal and external reports required by funding sources.
6.
Will become intimately involved with learning about
Value Based Payment and will provide leadership to the agency in regards to how
we transition to this model.
Finance/Planning/Coordination:
7.
Collaborate with the CCSL Executive Leadership Team and
Finance Department in the development of budgets, managing expenditures and
monitoring expenses within budget.
8.
Responsible for the accurate tracking and record keeping
for the distribution of all restricted donated funds or materials including but
not limited to Rx vouchers, direct client services monies, household supplies,
etc.
a.
Responsible for monitoring and maintaining purchase,
storage, inventory, and distribution of bulk purchases/donations.
9.
Responsible for establishing/implementing annual program
goals and objectives and for ensuring that programs are held to measurable
outcomes.
10.
Responsible to analyze data and statistics identifying
any patterns and trends on behalf of both programs to improve programming,
create new initiatives or change existing systems.
11.
Participate in the Continuum of Care as relevant (e.g.,
Point-in-Time Count, Emergency Response Teams and Coordinated Entry).
12.
Work collaboratively with staff at all levels to ensure
the delivery of quality services.
a.
Collaborate with the Development staff and participate
in special events and other community relation strategies to increase resources
to the department.
b.
Coordinate with other CCSL program directors to raise
service awareness, as appropriate.
c.
Coordinate staff, college interns and volunteers, i.e., scheduling/activities and cross training where appropriate.
Community Relations:
13.
Responsible for community relations, e.g.:
a.
Public speaking at a variety of events is required. This position is often the ‘Face of the
Agency’. Must be able to share
compelling stories of how our assistance impacts clients lives for the
better.
b.
Represent agency at United Way, Steuben/Livingston
County Mental Health/Substance Abuse, FEMA, VOAD, FLPPS, Unite Us, Food
Bank/Food Link and related community group meetings, as needed,
c.
Acts as liaison between United Way, Steuben and
Livingston Departments of Social Services, County Disaster Coordinator, and all
funding sources,
d.
Maintain working relationships
with all referral sources; e.g., hospitals, jails, police, providers, faith
community.
e.
Partner with our Development team
to promote services over social media and participate in fundraising events.
f.
Collaborate with faith communities
and community partners to engage and involve them in support of programs
services.
Compliance/Quality Assurance:
14.
Ensure compliance with contracts and act as the primary
contact in contract management.
15.
Develop, maintain and adhere to Policy & Procedure
Manuals.
16.
Collaborate with Quality Management & Compliance
Officer in the creation/submission of plans of corrective actions as indicated
by monitoring and audits.
Physical Locations:
17.
Together with Administrative team is Responsible for oversite
of physical locations in Bath, Hornell and Mt Morris in regard to safety,
cleanliness, appearance and proper functioning within building/occupancy code;
report any needs/concerns in writing to Supervisor.
18.
Weekly travel amongst all locations is required. Occasional Hybrid work opportunities (work
from home) will exist.
19.
Supervise Bath building maintenance volunteer.
General:
20.
Responsible for data collection, accuracy reporting
using the Welligent system.
21.
Participates in internal policy formation, as needed.
22.
Assumes other duties as requested by Supervisor.
TITLE OF DIRECT SUPERVISOR:
Director of Clinical Services
QUALIFICATIONS:
Bachelor’s degree in Human Services or related field or a
combination of an Associate’s degree in a relevant human service field and
relevant management experience.
Three years of experience in field including demonstrated
management responsibility and successful experience in grant management.
A combination of education and experience may be
substituted at the discretion of the Director of Clinical Services.
SPECIAL REQUIREMENTS:
·
Demonstrated experience in
motivating and organizing staff and volunteers.
·
Understanding of human service
delivery systems.
·
Resides in or will relocate to Steuben
or Livingston County.
ADDITIONAL REQUIREMENTS:
·
Possess excellent verbal and
written communication skills.
·
Ability to multi-task and
prioritize duties.
·
Must possess high emotional
intelligence.
·
Willingness to foster agency,
department and program wide cooperation and team work through use of
positive/constructive communication techniques.
·
Ability to maintain absolute
confidentiality in regards to all records reviewed including consumer records,
employee records and billing records.
·
Proficiency and experience with
PC’s and Microsoft applications.
·
Ability to analyze and
interpret data and to handle problem resolution.
·
Possession of a valid NYS
Driver’s license and a driver's record considered acceptable by agency and
insurance carrier.
·
Continuous use of a reliable,
registered and insured vehicle.
·
Demonstrate commitment to
Agency Mission Statement.
·
Background checks may be
required per program regulations.
·
Compliance: Adheres to all
applicable federal and state laws and regulations including, but not limited
to, those governing confidentiality, privacy, program, billing and
documentation standards. All duties must be performed in accordance with CCDR’s
corporate compliance and ethics program.
Ability to meet the following physical requirements with or without
reasonable accommodation:
·
Use hands to manipulate,
handle, feel, and control items or equipment, including motor vehicle;
·
Stand, sit, walk, bend, stoop,
kneel, and reach;
·
Climb up or down stairs;
·
Able to reach above or below
shoulders;
·
Occasionally lift or move
objects weighing up to 30 lbs.;
·
Sitting at a desk or in a
vehicle for long periods of time to perform certain job functions;
·
Be able to read write and
interpret written documents;