PRIMARY FUNCTIONS:
The Emergency Services Assistant interacts with clients in need of food and other basic needs. They will
assist vulnerable individuals with short-term basic needs including the following types of situations:
transportation, emergency and supplemental food, personal hygiene products, seasonal/holiday giveaway
events, utility assistance, rental, and other housing services. This will take place through assessment of
short-term emergency needs, advocacy with vendors, networking, and collaboration with other human
service providers, and/or making referrals to other community partners. Additionally, will collect and
maintain client information through client database, referral platform and track disbursement of funds,
while maintaining confidentiality.
SPECIFIC DUTIES:
1. Receives and documents all Emergency Financial Assistance calls on shared spreadsheet.
2. Recruits, onboards, trains, schedules volunteers. Ensures all necessary paperwork is complete
prior to start date and maintains volunteer “personnel” files.
3. Assists with coordination of workshop offerings for clients, including registration, set up, and
acting as Emergency Services liaison.
4. Works with Supervisors, Manager and Program Director to organize holidays and other events
with and for the community.
5. Assists with the daily operations of the food pantry.
6. Accepts, sorts and weighs food donations and communicates with on-site supervisors regularly.
7. Assists with placing food orders from Food Bank and DOH, including safe food handling and
storage.
8. Aids in maintaining the non-monetary donation log to ensure donors receive credit for donation.
9. Assists in generating project service analysis data & reports as required for grant providers,
project partners, and the Development Department.
10. Follows all regulatory expectations for Food Bank of the Southern Tier and NYS Department of
Health.
11. Ensures a standardized needs assessment is conducted to determine emergency needs. Short-term
basic needs services are provided to eligible households with the following types of situations:
homelessness/at risk of homelessness, utility shut-offs, prescription assistance, transportation,
food, school supplies and other as applicable.
12. Collects household demographics and financial documentation to determine referrals to internal
program, eligibility for other Catholic Charities services, or community partners.
13. Provides help with stabilization through non-financial means such as negotiation with utility
companies, landlords, pharmacies, other vendors, and legal referral.
14. Aids in gathering documentation required to secure funding.
15. Develops and maintains an active and supportive interaction with appropriate community partners
to facilitate the most efficient and comprehensive use of resources.
16. Completes necessary documentation, progress notes, data entry, and/or reports pertaining to
services rendered.
17. Assists Supervisors, Manager and Director with the implementation of management tools and
support systems to facilitate communication and tracking requirements.
18. Assists in generating project service analysis data & reports as required for grant providers,
project partners, and the Development Department.
19. Respects the confidentiality of each client and agency.
20. Ensures clients are informed of rights to protect/release Personally Identifiable Information when
accessing funds or services provided by New York State funds or initiatives.
21. Maintains HIPPA confidentiality & ensures clients are informed of HIPPA personal rights &
regulations.
22. Maintains updated referral resources and daily management of projects.
23. Assists with community food distribution (as applicable), local food drives, and other
seasonal/holiday events.
24. Cross trained to provide support with food pantry services, financial services, and coverage at
other Emergency Services sites to ensure smooth daily operation of the program.
25. Maintains prudent fiscal management of resources following operational policies, procedures, and
funding parameters.
26. Participates in staff meetings, training, and other Catholic Charities functions as necessary.
27. Provides support before, during and after fundraising events, including but not limited to
participating in fundraising events, and reaching out to businesses and organizations for
donations.
28. Adheres to policies and procedures of agency.
29. Other duties as deemed appropriate by the supervisor.
TITLE OF DIRECT SUPERVISOR: Emergency Services Supervisor
QUALIFICATIONS:
Associate degree or equivalency preferred, but high school diploma considered with qualified experience.
Two years of experience dealing with the provision of human services and/or medical related area.
Supervision experience preferred.
ADDITIONAL REQUIREMENTS:
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those
governing confidentiality, privacy, program, billing and documentation standards. All duties must be
performed in accordance with CCDR’s corporate compliance and ethics program.
• Strong organizational skis, with the ability to interact successfully and cooperatively with a wide variety
of people.
• Computer competency including proficiency in working with data tracking systems.
• Possess excellent verbal and written communication skills.
• Ability to multi-task and prioritize duties.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of
positive/constructive communication techniques.
• Ability to maintain absolute confidentiality in regard to all records reviewed including consumer
records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and
insurance carrier.
• Continuous use of a reliable, registered, and insured vehicle.
• Demonstrate commitment to Agency Mission Statement.
• Provide effective, equitable, understandable, and respectful quality care and services that are
responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and
other communication needs.
Ability to meet the following physical requirements with or without reasonable accommodation:
• Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.
• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to 30 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write and interpret written documents.
EMPLOYER’S DISCLAIMER:
• All requirements are subject to possible modification to reasonably accommodate individuals with
disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the
employee occupying this position. Employees will be required to follow any other job-related
instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at
will” relationship
What you Get!
Paid Time Off, 10 days to start, 15 days after 1st Anniversary.
· Holidays 12-14 paid holidays
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Life Insurance
· Short-Term Disability
· Long-Term Disability
· Critical Illness Insurance
· Supplemental Insurance
· Flexible Spending Account
· Health Savings Account
· Legal Plan
· Identity Plan
· Employee Assistance Program
Employee 403b with agency contribution if qualified
· My Better Benefits – provides discounts and savings on thousands of products and services.