Job Posting OPEN
Residential Services Director
We are Hiring!
$3,500 Sign on Bonus!
Catholic Charities of Steuben/Livingston is growing and seeking a Residential Services Director to join our Team.
If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn. Don't miss out on being a part of something special!
Position Title: Residential Services Director
Salary: $65,000-70,000
Schedule: Full-time, M-F
Primary Functions:
The Residential Services Director is a full-time, salaried staff member responsible for the daily supervision and oversight of the Agency’s Residential Substance Free Living services including the Community Residence and Scattered Site Supportive Living apartments.
Specific Duties:
• Advanced knowledge of substance abuse problems and their effects on the individual and family members including human behavior, attitudes and motivation.
• Ensures all program specific OASAS or other applicable regulations are followed related to Service Management (including Quality Assurance), Case Records Regulations and Facility maintenance regulations. Ensure policies and procedures are revised to include new regulations.
• Completes and provides all required reports, surveys and requests to the OASAS/regulatory offices for review and approval.
• Reports all “Critical Incidents” to the Senior Director of Addiction Services and Supports, “reportable incidents” to the Justice Center, and QA; Corporate Compliance Officer(s); Executive Director, OASAS Incident Review Committee as per regulations.
• Serves as a member of the Agency Leadership Team and Incident Review Committee. Work with the Senior Director of Addiction Services and Supports, HR representatives and Compliance Officer to integrate new policies into program standards.
• Supervises the clinical supervisor to ensure staff are provided scheduled supervision and training to be culturally sensitive, use best and evidence-based practices including person-centered approaches and trauma-informed care.
• The Program Director acts on behalf of the supervisor in their absence, including direct supervision responsibility and on-call responsibilities. Assists the Clinical Supervisor with recruitment, hiring, training, and evaluation of staff.
• Oversee and report data collection to the Senior Director of Addiction Services and Supports, Compliance officer, advisory council and funders that incorporates a process of review that identifies effectiveness in improving outcomes for our program participants.
• Oversee the Residential program budgets, operating within the approved budget plan and bringing to the attention of the Senior Director any unexpected expenditures or revenues with an explanation of each.
• Prepare monthly reports, as requested by the Senior Director or Compliance Officer, including updates on programs, activities and budget compliance.
• Collaborates and coordinates to spearhead agency-wide initiatives including responding to RFP’s, contract renewals related to program development and expansion.
• Authorizes purchases up to $2,000.00
• Ensure staff have input and/or knowledge of administrative decisions and planning including opportunities for advancement.
• Oversees communications of the residential program, i.e., publications, advertising, target recruitment as needed, as well as in accordance with the agency Communications Plan.
• Responsible for compliance with County, State and other funders by contracts or agreed upon programmatic outcomes. Formulates a plan for services which includes communication of annual program goals, objectives and action plans.
• Promotes community understanding of available residential services by representing the agency in the community by attending conferences, membership of committees, consortiums and through speaking engagements.
• Evaluates the quality of existing services and recommends and plans for modification of existing services and/or the addition of new services.
• Ensure the supervisor(s) trains staff and in strict adherence to Federal confidentiality regulations.
• Ensures directly or by delegation that a QHP maintains a waiting list, screens potential residents and follows OASAS policies regarding admission and orientation.
• Primary Administrative on-call responsibility to ensure policies are followed, residents and staff follow safety protocols for on-call emergencies during and after scheduled hours either by directing staff over the phone or on site depending on the severity of the emergency.
• As per OASAS regulation ensure emergency plans in place in the event of a natural or man-made disaster, the program will continue to operate, residents will have shelter, food and medications available to them. Ensure plans will be practiced and updated as needed.
DEMANDS:
The Director of Residential Services will prioritize situations, manage time, and may find they are needed at irregular hours causing fatigue and stress related to symptoms due to interacting with clients in crisis. The Director of Residential Services may also have to manage physically threatening clients and must be prepared to be responsible for their own safety and the safety of others.
QUALIFICATIONS:
A New York State Licensed Qualified Health Professional with a minimum of one year of administrative and/or clinical experience in chemical dependency field in a supervisory capacity required. Certified Alcohol and Substance Abuse counselor (CASAC) advanced required.
EXPERIENCE:
Five years’ experience working in a SUD or related treatment field. Residential experience is preferred.
ADDITIONAL REQUIREMENTS:
• Possess excellent verbal and written communication skills.
• Previous experience working with diverse populations, including low to moderate- income families.
• Ability to multi-task and prioritize duties.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.
• Willingness to foster agency, department and program wide cooperation and teamwork using positive/constructive communication techniques.
• Ability to maintain absolute confidentiality regarding all records reviewed including client records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid driver’s license and a driver’s record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Demonstrate commitment to Agency Mission Statement.
• Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.
Ability to meet the following physical requirements with or without reasonable accommodation:
• Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle.
• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to 30 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write and interpret written documents.
What you will get:
Catholic Charities of Steuben/Livingston offers a well-rounded and comprehensive benefits program.
• Salary: $65,000-70,000 depending on years of experience/education level.
• Full-time, working 40 hours per week. We believe in work-life balance!
• Very generous time off package including vacation, sick time and personal time
• Very generous paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Critical Illness Insurance
• Supplemental Insurance
• Flexible Spending Account
• Health Savings Account
• Legal Plan
• Identity Plan
• Employee Assistance Program
• 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)
• My Better Benefits – provides discounts and savings on thousands of products and services.
Our hiring process and timeline:
• Applications will be reviewed regularly until the position is filled.
• Phone screenings will be conducted with qualified candidates.
• In-person one-hour interviews will be conducted with candidates who advance after the phone screening
• In-person interviews are typically with 2-4 Interviewers
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet