Job Posting CLOSED
Emergency Services Assistant
PRIMARY FUNCTIONS:
The Emergency Services Assistant interacts with clients in need of food
and other basic needs, refer clients to additional support services, update and
enter data, while maintaining confidentiality.
SPECIFIC DUTIES:
1.
Receives
and documents all Emergency Financial Assistance calls on shared spreadsheet.
2.
Recruits,
onboards, trains, schedules volunteers. Ensures all necessary paperwork is
complete prior to start date and maintains volunteer “personnel” files.
3.
Assists
with coordination of workshop offerings for clients, including registration,
set up, and acting as Turning Point liaison.
4.
Works
with Pantry Coordinator and Program Director to organize holiday and other
events with and for the community.
5.
With
Pantry Coordinator, assists with community food drives and/or collection and distribution
and reports in-kind donations to the development department.
6.
Provides
support before, during and after fundraising events to support Turning Point,
including but not limited to participating in fundraising event, and reaching
out to businesses and organizations for donations.
7.
If
necessary, accepts, sorts and weighs food donations and communicates with
Pantry Coordinator and Pantry Assistant.
8.
Aids
in maintaining the non-monetary donation log to ensure donors receive credit for
donation.
9.
Assists
in generating project service analysis data & reports as required for grant
providers, project partners, and the Development Department.
10.
Follows
all regulatory expectations for Food Bank of the Southern Tier and NYS
Department of Health.
11.
If
working at Hornell site, completes all initial contact with clients at
reception desk.
12.
At
Hornell site, conducts a Needs Assessment to determine services to benefit
individual, while searching client file and checking for service eligibility.
13.
If
working at Hornell site, maintains the basic needs calendar and schedules all
appointments for Hornell Turning Point staff.
14.
Completes
necessary surveys, documentation, progress notes, data entry, and/or reports
pertaining to services rendered.
15.
Respects
the confidentiality of each client and agency. Ensures clients are informed of
rights to protect/release Personally Identifiable Information when accessing
funds or services provided by New York State funds or initiatives.
16.
Maintains
HIPAA confidentiality & ensures clients are informed of HIPAA personal
rights & regulations (as applicable).
17.
Attends
any required trainings, meetings, or conferences to stay current on changes and
policies.
18.
Participates
in Turning Point staff meetings and other Catholic Charities functions as
necessary.
19.
Other
duties as needed.
TITLE OF DIRECT SUPERVISOR: Pantry
Coordinator
QUALIFICATIONS:
Associate degree or equivalency preferred, but high school diploma
considered with qualified experience.
Two years of experience dealing with the provision of human services
and/or medical related area. Supervision experience preferred.